Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with accuracy, time management, complete assigned tasks with focus on quality, quick-learning team player with effective communication skills.
Overview
9
9
years of professional experience
Work History
Dental Assistant
Kidz Choice Pediatric Dentistry Of Central Florida
07.2015 - 01.2024
Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Develop customized treatment plans for individual patients.
Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed. Maintained clean and sterile work environment to prevent cross-contamination and infection.
Recorded patients' health histories, documented current symptoms, vital signs for future reference, pulled up records from prior visits for dentists to view and evaluate.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Front Desk Receptionist
Kidz Choice Pediatric Dentistry Of Central Florida
07.2015 - 01.2024
Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
Conducted regular audits of patient accounts for potential underpayments or overpayments due to incorrect coding or billing practices.
Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting positive customer experience.
Communicated with insurance providers to resolve denied claims and resubmitted.
Identified and resolved patient billing and payment issues.
Collected, posted and adjusted payments from insurance companies.
Verified for insurance benefits and eligibility.
Responded to customer concerns and questions on daily basis.
Utilized various software programs to process customer payments.
Education
Registered Dental Assistant - Dental Assisting
Orlando Technical College - Orlando Campus
Orlando, FL
06.2015
Skills
Patient Relations
Equipment Sterilization/Infection control
Office and Medical Records Management
First Aid Training, OSHA Regulations, HIPAA Compliance Knowledge
Treatment room setup/ breakdown and Instrument Sterilization
Digital X-Ray Proficiency
Cross-Training Capabilities
Pediatric Dental Care
Private Insurance, Medicare and Medicaid verification/ Claim Process Collection Procedures/Payment posting
Invoice Processing
Electronic Claims
Account updating
Discrepancy Resolution
Customer Service
Scheduling appointments
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Dental Assistant
Kidz Choice Pediatric Dentistry Of Central Florida
07.2015 - 01.2024
Front Desk Receptionist
Kidz Choice Pediatric Dentistry Of Central Florida
07.2015 - 01.2024
Registered Dental Assistant - Dental Assisting
Orlando Technical College - Orlando Campus
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