Mariangel Gonzalez
Miami,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Twin Peaks
Doral, FL
02.2024 - 10.2025
- Provided excellent customer service by promptly addressing guest inquiries and needs.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Learned menu items and daily specials to effectively communicate options to customers.
- Supported kitchen staff by delivering orders efficiently and coordinating with the team during busy periods.
Server
Twin Peaks
Pembroke Pines, FL
10.2022 - 02.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Sales Associate
Cotton Natural
Doral
04.2022 - 11.2022
- Assisted customers in selecting natural cotton products, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring product visibility and accessibility.
- Processed sales transactions efficiently using point-of-sale system, minimizing customer wait times.
- Provided product knowledge to educate customers on sustainable practices and benefits of natural fibers.
- Handled inventory management tasks, including restocking shelves and tracking product availability.
Cashier
Wingstop
Hialeah, FL
11.2020 - 06.2022
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with menu selections and special requests to enhance dining experience.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Collaborated with team members to manage high-volume service periods effectively.
- Greeted customers entering store and responded promptly to customer needs.
Sales Associate
Target
Hialeah, FL
12.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Restaurant Hostess
Sushi Sake
Hialeah
09.2021 - 12.2021
- Greeted and seated guests promptly, enhancing customer experience and satisfaction.
- Managed reservation system efficiently, optimizing table turnover and guest flow.
- Assisted servers with menu knowledge, improving overall service quality and guest engagement.
- Monitored dining area for cleanliness, ensuring a welcoming atmosphere for patrons.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Barbara Goleman
Miami Lakes, FlSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Safe food handling
- Menu memorization
- Sales techniques
- Upselling techniques
- Positive and professional
- Multitasking
- Cool under pressure
- Excellent communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Twin Peaks
02.2024 - 10.2025
Server
Twin Peaks
10.2022 - 02.2023
Sales Associate
Cotton Natural
04.2022 - 11.2022
Sales Associate
Target
12.2021 - 04.2022
Restaurant Hostess
Sushi Sake
09.2021 - 12.2021
Cashier
Wingstop
11.2020 - 06.2022
High School Diploma -
Barbara Goleman