Mariangel Montilla
Sandy,Utah
Summary
Dedicated professional with a proven track record at Standard Plumbing Supply, excelling in customer satisfaction. Demonstrated reliability and the ability to maintain composure under pressure, enhancing customer loyalty. Skilled in both personal care assistance and resolving customer complaints, showcasing a blend of hard and soft skills essential for high-stakes environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Cashier
Standard Plumbing Supply
04.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
CNA Student
Utah Cna Training Centers
10.2024 - 10.2024
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
- Assisted in the implementation of individualized care plans under the supervision of registered nurses or licensed practical nurses.
- Monitored vital signs regularly, reporting any abnormal findings promptly to nursing staff for timely interventions.
Education
High School Diploma -
Colegio “Del Santisimo”
Lara, Venezuela06-2022
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Vital signs monitoring
- Feeding assistance
Certification
- Certified Nursing Assistant (CNA) - Utah, October 2024
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
CNA Student
Utah Cna Training Centers
10.2024 - 10.2024
Customer Service Cashier
Standard Plumbing Supply
04.2024 - Current
- Certified Nursing Assistant (CNA) - Utah, October 2024
High School Diploma -
Colegio “Del Santisimo”
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