Marianna Astor
Lake Worth,FL
Summary
Hard-working, reliable, and accomplished Medical Industry Professional bringing proven expertise in Medical records, Reception, and Transcription. Enjoys providing caring and compassionate assistance to people with navigating the healthcare system. Detail-oriented and accuracy driven with good problem-solving, organizational, and time management skills. Proficient in HIPAA compliance and patient confidentiality. Licensed in Health/Accident Insurance in FL and NY.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Hudson Valley Radiology Associates/RADNET INC
12.2020 - 12.2022
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Medical Receptionist/Medical Records
ARC of Rockland
11.2014 - Current
- Scanned and indexed reports into correct patient charts ensuring 100% accuracy
- Scheduled appointments based on the availability of doctors, patients, and/or group homes
- Processed intake of new patients with information gathering, insurance verification, and scheduling
- Contacted insurance companies to get authorization for prescriptions and doctor visits
- Worked closely with doctors to ensure the success of telemedicine visits
- Escorted disabled patients to the clinic and kept them calm when assisting the doctor in performing exams or procedures
- Safeguarded patient information by consistently following HIPAA confidentiality standards
- Delivered an excellent customer service experience with a helpful and supportive demeanor
- Advised patient of any preparations required for scheduled appointment.
Medical Records Clerk
Parallon Enterprises/JFK Medical Center
04.2011 - 06.2012
- Filed and maintained paper medical charts while keeping medical standards and integrity as well as HIPAA compliance
- Approached doctors to answer diagnostic questions to complete the coding process
- Reviewed charts and prepared for scanning by organizing documents and close inspection of patient identifiers and errors
- Communication with hospital units in the tracking of charts.
Radiology Transcription Editor/Front Desk Receptionist
Independent Imaging
12.2008 - 07.2009
- Editor of overseas reports
- Maintenance of radiology films and reports including check out of films and reports by patients
- Front desk reception, scheduling, and copays
- Worked as a team to ensure the success of the company.
Radiology Transcriptionist/Editor
Wellington Regional Medical Center
06.2006 - 05.2008
- Transcribed radiology reports from the cassette with progression to the Dictaphone system
- Identified and corrected errors in transcription from Dictaphone in regards to spelling, punctuation, and syntax
- Communication with staff and transmission of reports to doctors' offices in a timely manner.
Education
Bachelor of Science - Elementary Education
Mercy College
Dobbs Ferry, NYAssociate of Arts - Liberal Arts
Rockland Community College
Suffern, NYSkills
- Medical Records Management/HIPAA Compliance
- Attention to detail and accuracy Medical Transcription and Editing/Edited transcribed reports from India
- Scheduling Appointments
- Front Desk Operations
Licenses
2-15 Health and Accident Insurance, NY
2-15 Health and Accident Insurance, FL
Contracted with Aetna, UHC, Cigna, Humana, United American
Timeline
Patient Service Representative
Hudson Valley Radiology Associates/RADNET INC
12.2020 - 12.2022
Medical Receptionist/Medical Records
ARC of Rockland
11.2014 - Current
Medical Records Clerk
Parallon Enterprises/JFK Medical Center
04.2011 - 06.2012
Radiology Transcription Editor/Front Desk Receptionist
Independent Imaging
12.2008 - 07.2009
Radiology Transcriptionist/Editor
Wellington Regional Medical Center
06.2006 - 05.2008
Bachelor of Science - Elementary Education
Mercy College
Associate of Arts - Liberal Arts
Rockland Community College
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