Detail-oriented individual with exceptional communication and project management skills, eager to secure entry-level tax specialist position. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
VITA Program Tax Preparer
IRS / Wake Technical College
01.2025 - 04.2025
Successfully Completed the VITA/TCE Certification Course Advanced Test.
Utilized Taxslayer software.
Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust among clients.
Analyzed financial records to verify accuracy of tax returns.
Provided exceptional customer service during tax season by addressing client concerns promptly and professionally.
Increased client satisfaction by providing accurate and timely tax preparation services.
Technical Program Manager – Cybersecurity
Shipt / Pyramid Consulting Inc
08.2024 - 11.2024
Played a crucial role in securing Shipt’s applications and assisting engineering teams in implementing Cybersecurity best practices through critical initiatives.
Responsible for feature definition (concept through implementation) including business requirements gathering and documentation.
Responsible for prioritization and trade-offs between customer experience, schedule, performance, and cost.
Maintain excellence of project governance with internal and customer stakeholders, driving day-to-day project planning and execution, project scope, expectations and risks, and ensuring timelines are met and quality deliverables produced.
Project Coordinator – Enterprise Data & Wealth Technology
The Select Group
03.2024 - 06.2024
Direct M&A support for Silicon Valley Bank data conversion project.
Coordinate project management activities, workforce management, equipment and information.
Liaise with clients to identify and define requirements, scope and objectives.
Continue to oversee needs are met as projects evolve.
Act as the point of contact and communicate project status to all participants.
Analyze risks and opportunities.
Monitor project progress and handle any issues that arise.
Work with the Project Managers to eliminate blockers.
Use tools to monitor working hours, plans and expenditures.
Ensure standards and requirements are met through confirming quality assurance tests.
Issue all appropriate legal paperwork (e.g. contracts and terms of agreement).
Create and maintain comprehensive project documentation, plans and reports.
Project Coordinator - US P&BB PMO
Bank of Montreal / The Select Group
06.2022 - 10.2023
Performed administrative tasks within a portfolio of projects; responsibilities included forecasting, monitoring financials.
Orchestrated team’s communication plan in support of Bank of the West systems conversion to BMO, completing the largest integration in Canadian banking history.
Included migration of BOTW customer’s data to BMO databases.
Leveraged reports from Clarity PPM into excel, showcased accuracy improvements.
Utilized the Clarity PPM status (workforce management) and summarized at a high level to management.
Scrum master support for PM’s when needed.
Attended PM meetings created action items and risk issues.
Documented RAID log items and confirmed standards were met.
Maintained project documentation in SharePoint; MS Teams (OneNote) and Project Web App.
Summarized daily connects, PowerPoint, Word - good communicator and excellent verbal and written skills.
Excellent time management, organizational skills, and attention to detail.
Demonstrated effectiveness in collaborating with internal and external stakeholders to establish meaningful working relationships.
Infrastructure Project Manager- IT Corporate PMO
First Citizens Bank / DISYS
04.2021 - 06.2022
Controlled network and voice projects of a substantial scope to enhance the Bank’s technological capabilities during merger.
Extensive infrastructure upgrade of three hundred One West Bank branches to First Citizens standards.
Strong spatial intelligence enabling resourcefulness, problem-solving, and conflict-resolution skills.
Utilized in depth business and technical knowledge to manage the execution and administration of project life cycle including planning, scope definition, design, and delivery.
Working knowledge of SDLC and CLC.
Directed both technical and non-technical aspects with an advanced understanding of project management approaches.
Tracked in Clarity PPM, SAS and JIRA, reported progress against milestones, budgetary guidelines, or other performance indicators to analyze strategic impact of project activities.
Coordinated activities of IT teams with other lines of business to achieve project goals.
Technical writing expertise, including gathering requirements, drafting SOW, RFI and RFP documents.
Responsible for communicating specific and major changes to impacted end users regarding new and/or enhanced technology.
Provided content in support of program presentations for executives and stakeholders.
EIAM Project Analyst- Corporate Information Security
Truist Financial Corporation / The Select Group
09.2019 - 02.2021
Fulfilled an essential role coordinating, executing, and completing high-profile Cyber Security project at this leading financial institution, working in partnership with business sponsors, business owners, and team members.
Worked with business and technical stakeholders to solicit and gather requirements for managing accounts.
Worked independently to interpret client requirements into documented system requirement specifications (SharePoint) in accordance with approved standards and procedures.
Utilized hybrid Waterfall – Agile methodology.
Responsible for providing business systems analysis support for PAM security team.
Co-ordinated educational awareness of the new CyberSecurity tool and minimal training for the adaptability of the same device.
Infrastructure Project Lead
HCL TECHNOLOGIES
04.2018 - 07.2019
Company Overview: Leading provider of business technology services, cloud services, computing platforms, and industry solutions.
Continued to fulfill the critical role for BCBSNC client on behalf of this leading provider of business technology services, cloud services, computing platforms, and industry solutions.
Rebadged from Fujitsu to HCL upon transition of IT service provider.
Windows 10 Upgrade and Equipment Refresh.
Benefit to client comprehensive application archive was identified during upgrade.
Worked with business units to enable CRM tools i.e. Salesforce.
Leading provider of business technology services, cloud services, computing platforms, and industry solutions.
Infrastructure Project Manager
Fujitsu North America
08.2013 - 04.2018
Effectively managed all phases of each initiative, oversaw resource allocation (workforce management) and the actions of matrixed, crossfunctional teams to achieve all milestones and deliverables on-time and within budget; solicited feedback and recommendations from clients to ensure the complete satisfaction of customer expectations.
Over the course of each project, ensured alignment with established progress targets and assessed and accommodated risks through the development of contingency plans; leveraged expertise in a variety of analysis tools, including Clarity PPM, Oracle HCM, MS Project, Cost/Benefit Analysis and Flowcharts, to provide multiple alternatives for resolution.
Examined business goals in order to categorize and prioritize the execution of projects to maximize the value and ROI to the company; across all projects, provides status reports on a routine basis to management and key stakeholders.
Represented the interests of clients in all engagements with vendors, including consultants and marketers; oversaw all relationship management with outsourced agencies.
Performed RFQ and RFP process, analyzed bids, awarded contracts.
Serves as a key strategic resource, formulated and submitted recommendations for business improvement initiatives, resulting in substantial gains in quality, cost effectiveness, timeliness of client service, and regulatory compliance.
Responsible for change management requests and following work through CAB process.
Co-ordinated and monitored installation and testing bridges for new technology.
Asset and EOL Management performed physical inventory of Data Centers and delivered hardware report.
Reviewed report and agreed on items for reconciliation during transition of technology providers.
Decommissioned nonessential assets without incident to business.
Key projects and initiatives completed in this role include the Lync A/V Upgrade, Archibus ProcessFlow, Digital Messaging/Media Server, Communications migration to cloud platform, Virtual Classroom and Desktop Solution Architect.
Education
Tax Preparer Certification -
Wake Technical Community College
Raleigh, NC
12-2025
Bachelor of Arts - Business Leadership
North Carolina State University
Raleigh, NC
05.2017
Skills
Personal tax preparation services
Local, state, and federal tax returns
Client interviews / Data collection
Data analysis
Software proficiency
Client relationship management
Strong organizational abilities
Certification
PMP, #1461253, 10/01/11, 10/31/26
LEED AP, US Green Building Council, 11/01/08, Present
Awards
Magna Cum Laude, 05/01/17, Graduation with honors top 15% of senior class
Golden Key International Honour Society Member, 09/01/16
Timeline
VITA Program Tax Preparer
IRS / Wake Technical College
01.2025 - 04.2025
Technical Program Manager – Cybersecurity
Shipt / Pyramid Consulting Inc
08.2024 - 11.2024
Project Coordinator – Enterprise Data & Wealth Technology
The Select Group
03.2024 - 06.2024
Project Coordinator - US P&BB PMO
Bank of Montreal / The Select Group
06.2022 - 10.2023
Infrastructure Project Manager- IT Corporate PMO
First Citizens Bank / DISYS
04.2021 - 06.2022
EIAM Project Analyst- Corporate Information Security
Certified Health Science/Nursing Assistant Educator at Wake County Public Schools and Wake Technical Community CollegeCertified Health Science/Nursing Assistant Educator at Wake County Public Schools and Wake Technical Community College