Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Marianna Popovych-Melnyk

Parlin,NJ

Summary

Adept at multitasking and fostering customer loyalty, I excelled in high-volume environments at J J Bitting Brewing and beyond. My expertise in event coordination and dispute resolution, coupled with a team player attitude, significantly enhanced operational efficiency and customer satisfaction, showcasing my strong customer service and organizational skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Bartender

J J Bitting Brewing
03.2018 - 11.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Kept bar presentable and well-stocked to meet customer needs.

Catering

Famous Bartending School
09.2017 - 01.2018
  • Collaborated with other departments for special events, catering to diverse audiences with customized menus.
  • Oversaw catering events successfully, coordinating menu planning, staffing needs, and logistics for seamless execution.
  • Contributed to successful events by coordinating meeting rooms, catering arrangements, and audiovisual equipment setup.
  • Participated in catering events showcasing culinary skills while providing exceptional service.

Receptionist

21 Century Auto Group
06.2017 - 10.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Organized, maintained and updated information in computer databases.
  • Responded to inquiries from callers seeking information.

Customer Service Representative

Diamond Braces
01.2017 - 05.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Bergen Community College
Paramus, NJ

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Certification

Bartending Mixologist, Tips Certified

Languages

Ukrainian
Native or Bilingual
Russian
Full Professional

Timeline

Bartender

J J Bitting Brewing
03.2018 - 11.2018

Catering

Famous Bartending School
09.2017 - 01.2018

Receptionist

21 Century Auto Group
06.2017 - 10.2017

Customer Service Representative

Diamond Braces
01.2017 - 05.2017

High School Diploma -

Bergen Community College

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Marianna Popovych-Melnyk