Summary
Overview
Work History
Education
Skills
Timeline
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MariAnnah Shaver

Customer Care Professional
Duncanville,Al

Summary

Career Objectives To pursue a highly rewarding, challenging, and healthy career that will allow me to be an exceptional CEO if that is in my future or be able to excel professionally.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Customer Care Professional

American Express
10.2021 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Logged call information and solutions provided into internal database.

Tier 2 Mac+ Supervisor

Apple Inc.
03.2020 - 09.2021
  • Used coordination and planning skills to achieve results according to schedule.
  • Created plans and communicated deadlines to complete projects on time.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked with customers to understand needs and provide excellent service.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Sykes Enterprise
11.2019 - 01.2020
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.

Team Leader

Arby's
Valley, AL
09.2017 - 09.2018
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Cross-trained and provided backup support for organizational leadership.

Student Nurse Aid

EAMC
Valley, ALABAMA
08.2013 - 05.2015
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Education

Associate of Science - Business Administration

American InterContinental University
Schaumburg, IL
05.2022

High School Diploma -

Valley High School
Valley, Al
08.2010 - 05.2015

Skills

  • Multitasking
  • Capable of paying attention
  • Communication
  • Safety
  • Prioritizing
  • Decision-making
  • Patience
  • Keep records of children’s routines
  • Professionalism
  • Organization
  • Dependability
  • Honesty
  • Problem-Solving
  • Excellent Written and Verbal Skills
  • Empathetic
  • Coachable
  • Exceptional Listener and Public Speaker
  • Leadership Experience
  • Excellent Team Player

Timeline

Customer Care Professional

American Express
10.2021 - Current

Tier 2 Mac+ Supervisor

Apple Inc.
03.2020 - 09.2021

Sykes Enterprise
11.2019 - 01.2020

Team Leader

Arby's
09.2017 - 09.2018

Student Nurse Aid

EAMC
08.2013 - 05.2015

High School Diploma -

Valley High School
08.2010 - 05.2015

Associate of Science - Business Administration

American InterContinental University

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MariAnnah Shaver Customer Care Professional