Marianne Hopkins

• Review hospital clinical referrals for prospective patients and communicate acceptance or denial. Verify insurance and obtain authorization if needed.
• Coordinate admissions with hospital case managers.
• Prepare required admissions paperwork and enter information into Point Click Care.
• Meet with patient or family member to sign Admissions Agreement. Copy and scan insurance cards.
• Conduct facility tours.
• Answer phone calls and emails for all admission inquiries.

• Checked rooms for preparedness.
• Greeted new residents upon arrival.
• Conducted customer satisfaction surveys.
• Maximized resident satisfaction by promptly addressing concerns and resolving issues.

• Greeted guests at front desk and engaged in pleasant conversations while managing visitor check-in process.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Transcribed and edited physician reports from dictation for 15 years, eventually moving into Quality Assurance where I reviewed documentation for compliance with requirements and accuracy of information.