Marianne Esteves
Director Of Operations
New Port Richey,Florida
Summary
Highly perceptive problem solver with excellent focus on exceeding market growth and creating client brand loyalty. Innovative, eager to succeed leader with strong Team Building skills in a fast paced environment while creating a culture of unity within the enterprise. Keen sense of client urgency, organized and efficient with strengths in both project and time management .
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Director of Operations
Esteves Architectural Millwork
Wesley Chapel, FL
03.2008 - Current
- Identified opportunities for growth within Client Relations department and collaborated with Sales Team increasing client reach by 20%.
- Developed sales and marketing strategies in overcoming client's objections maximizing total revenue while ensuring retention.
- Promoted successful investment plans with keen attention to detail and well-organized drafts of new strategies to implement.
- Cascaded training information to Sales team with additional focus on follow up and follow through strategies creating client brand loyalty increasing annual revenue 27%.
- Reduced expenses by 30% analyzing compensation policies, utilizing competitive programs while ensuring adherence to legal requirements.
- Maximized cost savings by assessing subcontractor bids before completing contract agreements coming in 10% under expenditure.
- Proficient Microsoft Word, Excell and Power Point. Composed and sent over 90 weekly emails and formatted simple office estimate and project design spreadsheets.
Store Manager
Victoria's Secret
Whitehall, PA
06.1999 - 11.2007
- Coached Management sales associate team in product specifications, sales incentive selling techniques significantly surpassing sales plan by 30%.
- Led store meetings for all employees to discuss sales promotions of new inventory providing training, ensuring implementation of company's directive and client awareness.
- Assessed and executed opportunities at internal control processes.
- Implemented and developed client conversion training to maximize sales, resulting in highest ranking store within District, at 33% client conversion.
- Trained District underperforming Store Managers on successful strategies, delegating and exceeding operational and sales targets.
- Developed insights on marketing strategies assessing performance against daily goals.
- Recruit hire and staff of 44 team members at Store level.
- Conducted orientation meetings to assess skill levels and new information per company's directive.
Education
State License - Real Estate Development
Tampa School of Real Estate
Tampa Fl 03.2021 - 12.2022
Team Building Skill Mindful Balance
Miraval Resort Mindfulness By Design
Tucson, AZ 03.2004 - 04.2004
Self Leadership For Effective Communication
Miraval Resort Mindfulness By Design
Tucson, AZ 08.2005 - 09.2005
Diploma -
Whitehall High School
Whitehall, PA 09.1994 - 06.1997
Skills
Client Management
undefinedAccomplishments
- Awarded top 3rd ranking in specific categories with accuracy and efficiency 3 consecutive years.
- Reduced internal shrink form 1.2% to a 0.25% coming top performance 2 consecutive years.
- Presented with Miraval winner Award for spurring more than 15% growth first year of management.
- Appointed District trainer in specific company categories for new onboarding Managers and underperforming stores.
- Developed training programs at that highly reflected in sales increase in team members performance.
Timeline
State License - Real Estate Development
Tampa School of Real Estate
03.2021 - 12.2022
Director of Operations
Esteves Architectural Millwork
03.2008 - Current
Self Leadership For Effective Communication
Miraval Resort Mindfulness By Design
08.2005 - 09.2005
Team Building Skill Mindful Balance
Miraval Resort Mindfulness By Design
03.2004 - 04.2004
Store Manager
Victoria's Secret
06.1999 - 11.2007
Diploma -
Whitehall High School
09.1994 - 06.1997
Languages
Fluent in Portuguese . Speak read and write in Spanish. Italian at entry level.
Languages
Fluent in Portuguese . Speak read and write in Spanish. Italian at entry level.
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