Marianne McDaniel
Mount Vernon,NY
Summary
Results-driven IT Support Professional with extensive experience in customer service and administrative operations, specializing in help desk and systems support. Demonstrated expertise in troubleshooting hardware, software, and network issues, alongside managing user accounts in both Windows and macOS environments. Proficient in supporting Microsoft 365 and Google Workspace, with a strong commitment to delivering exceptional end-user service within SLA frameworks. Aiming to leverage technical skills in a night/3rd-shift or remote role to enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Clerk
United States Postal Service
Mahopac Falls, USA
01.2023 - 08.2025
- Provided frontline support to 100+ customers daily on service kiosk, online tools and processes.
- Troubleshot digital service issues and educated users on online & kiosk tools, increasing self-service adoption.
- Maintained accurate data entry and cash handling while working in a high-volume environment.
Administrative Assistant
Intellectus Preparatory School
Mount Vernon, USA
01.2023 - 12.2023
- Assisted in setup, configuration and basic maintenance of classroom computers, projectors and printers, reducing downtime for staff.
- Managed user access, password resets and account issues in education environment, supporting ~50+ staff.
- Organized digital filing systems, documented IT workflows and improved information accessibility for staff.
Hospital Intern
NY Presbyterian Hospital
Bronxville, USA
01.2020 - 12.2020
- Supported administrative technology tasks including document preparation and database updates.
- Gained experience working under confidentiality, reliability and regulatory standards.
Education
IT Support Certification -
IBM
11.2025
Application Support Certification
Perscholas
08-2022
Skills
- Hardware & software troubleshooting
- Windows support
- MacOS support
- Microsoft 365 administration
- Google Workspace administration
- Active Directory
- User account management
- ServiceNow
- Zendesk
- Incident tracking
- Request tracking
- Network connectivity
- Wi-Fi
- VPN setup
- Remote support operations
- Customer communication
- Documentation
- Time management
- Task management
Core Technical Skills
- Hardware & software troubleshooting (PCs, Macs, peripherals)
- Windows (10/11/Server 2012/2016/2019) & macOS support
- Microsoft 365 & Google Workspace administration
- Active Directory & user account management
- Ticketing systems: ServiceNow, Zendesk; incident & request tracking
- Network connectivity, Wi-Fi, VPN setup & troubleshooting
- 24x7 / night shift readiness & remote support operations
- Customer communication, documentation, time- / task-management
Projects And Training
- Home IT Setup Project, Installed and configured home network (router, shared devices, printer) and managed configuration from scratch.
- Google IT Support Professional Certificate, In Progress, Building skills in system administration, troubleshooting, cybersecurity basics.
- CompTIA A+ certification, 2025
Additional Information
Available for evening, weekend, or night-shift roles, with flexibility for remote or on-site support. Possess excellent written and verbal communication skills, a strong customer-service focus, and the ability to thrive under pressure. Confident in navigating incident-ticketing workflows and mentoring new users on best practices.
Timeline
Customer Service Clerk
United States Postal Service
01.2023 - 08.2025
Administrative Assistant
Intellectus Preparatory School
01.2023 - 12.2023
Hospital Intern
NY Presbyterian Hospital
01.2020 - 12.2020
IT Support Certification -
IBM
Application Support Certification
Perscholas