Marianne Pickett
Powderly,KY
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at McDonald's. Expert in staff management and product and service knowledge, I excel in fostering team motivation and implementing effective staff training programs. My approach has consistently resulted in improved efficiency and elevated customer relations, making me a valuable asset to any team.
Overview
1
1
Certification
Work History
Assistant Manager
Ideal Market
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Press Operator
Plastic Products Company
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Performed regular maintenance on press machinery to optimize performance.
- Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
- Promptly removed completed loads from press.
- Followed safety protocols to reduce operating risks on press machinery.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Ensured timely completion of projects by effectively managing workload and communicating progress updates with supervisors or team leads as needed.
- Assisted in training new press operators, sharing expertise and best practices to ensure smooth onboarding and skill development.
Manager
McDonald's
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Loader
Fed Ex Ground
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.
- Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Followed all safety and security protocols to minimize risk of injury.
- Improved efficiency in the loading process by implementing effective organizational and prioritization strategies.
- Prepared shipments for delivery by accurately labeling items and securely packaging goods according to company guidelines.
Assistant Housekeeping Supervisor
Tahitian Resort
- Developed strong relationships with other departments, fostering collaboration and cooperation across all hotel operations.
- Established an effective lost-and-found system that resulted in a prompt return of items to guests while minimizing storage requirements.
- Assisted in the development of housekeeping schedules for efficient staff allocation and workload management.
- Coordinated special projects such as deep cleaning and seasonal maintenance tasks to ensure a well-maintained property.
- Exceeded brand cleanliness standards by consistently implementing best practices in housekeeping techniques and procedures.
- Ensured strict adherence to safety protocols by educating staff on proper handling of chemicals and equipment usage.
- Maintained high levels of cleanliness throughout the property by conducting regular inspections and addressing issues promptly.
- Supported the Housekeeping Supervisor in training new employees on company standards, procedures, and safety guidelines.
- Promoted a positive work environment by recognizing outstanding team member performance regularly.
- Contributed to higher guest retention rates through exceptional attention to detail in room preparation and presentation.
- Successfully resolved guest complaints promptly and professionally through active listening, empathy, and problem-solving skills.
- Improved overall efficiency by streamlining communication between housekeeping staff, front desk, and maintenance departments.
Education
Na - Business
Madisonville Community College
Madisonville, KYDiploma - Business
Crown Point High School
Crown Point, IN06.1987
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
Certification
ServeSafe
Timeline
Assistant Manager
Ideal Market
Press Operator
Plastic Products Company
Manager
McDonald's
Loader
Fed Ex Ground
Assistant Housekeeping Supervisor
Tahitian Resort
Na - Business
Madisonville Community College
Diploma - Business
Crown Point High School