Marianne Tomaselli
Eagleville,PA
Summary
Energetic Supervisor with a proven track record at MVD Entertainment, enhancing customer satisfaction and streamlining operations. Expert in staff management and process improvement, with notable achievements in training and mentoring. Skilled in decision-making and inventory management, significantly contributing to organizational goals through effective teamwork and employee motivation. Known for reliability, strong communication and fostering productive work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor
MVD Entertainment
09.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Coordinated cross-functional projects to achieve organizational goals.
- Increased customer satisfaction with streamlined service procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed training programs for enhanced employee performance.
- Trained staff on best practices to enhance service delivery.
General Contractor
Maloney Home Repairs LLC
11.2020 - 09.2023
- Developed project schedules, resulting in streamlined workflows.
- Established a reputation for delivering high-quality work consistently meeting or exceeding client expectations.
- Enhanced client satisfaction with exceptional attention to detail, clear communication, and consistent followthrough.
- Developed and maintained network of reliable subcontractors, ensuring availability for various project needs.
- Tracked project costs and other financial metrics to maximize profitability.
- Skills retained: painting, spackle/drywall, plumbing, tiling, demolition.
Billing Specialist
Venezia Transport
03.2018 - 08.2019
- Updated customer account information for accurate billing processes.
- Researched and resolved billing discrepancies to enable accurate billing.
- Maintained detailed records of each account's payment history, providing easy access to information for audit and analysis purposes.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
Fraud Prevention Specialist
Quadratec
02.2014 - 03.2018
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Collaborated with cross-functional teams to implement effective anti-fraud measures across the organization.
Education
High School Diploma -
Methacton
Worcester, PA06-2008
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Inventory management
- Staff discipline
- Process monitoring and improvement
- Teamwork
Certification
- First Aid Certification
- Forklift Certification
Timeline
Supervisor
MVD Entertainment
09.2023 - Current
General Contractor
Maloney Home Repairs LLC
11.2020 - 09.2023
Billing Specialist
Venezia Transport
03.2018 - 08.2019
Fraud Prevention Specialist
Quadratec
02.2014 - 03.2018
- First Aid Certification
- Forklift Certification
High School Diploma -
Methacton
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