Mariano Marin
Miami,FL
Summary
Experienced hotel operations leader with strengths in project scheduling, vendor coordination, and budget tracking. Background includes renovations, staff training, quality assurance, and daily property operations in Marriott settings.
Overview
2
2
Languages
13
13
years of professional experience
Work History
FOM /PM Operations Manager
Moxy South Beach
Miami Beach, Florida
03.2025 - Current
- Coordinated vendor deliverables for South Beach property renovations, ensuring timely service updates.
- Streamlined project timelines across housekeeping, front desk, and engineering teams to enhance operational flow.
- Supported vendor deliverables for South Beach property renovations and service updates.
- Supported property opening tasks including setup and organization., event setups, and property improvement work.
Assistant General Manager
Residence Inn Easton
Columbus, Ohio
05.2023 - 03.2025
- Oversaw daily operations for guest services and housekeeping at Residence Inn Easton, ensuring high service quality.
- Coordinated front desk reservations and room assignments, adhering to Marriott standards to enhance guest experience.
- Assisted with staff training on service procedures, safety practices, and brand expectations.
- Supported budget review, purchasing, and inventory control for hotel operations.
- Managed food and beverage outlets, optimizing service delivery and guest satisfaction.
- Inspected rooms and assisted with daily housekeeping operations.
Front Office Manager
Springhill Suites Miami Airport South
Miami, FL
03.2022 - 05.2023
- Trained front office staff on suite hotel procedures and service standards.
- Resolved guest complaints with prompt, professional service.
- Managed room assignments with housekeeping for airport arrivals and departures.
- Coordinated guest check-in, check-out, and reservation changes in Marriott systems.
Front Office Manager
Clevelander South Beach
Miami Beach, Florida
01.2021 - 03.2022
- Managed daily front office operations, including greeting guests, answering phone calls, and responding to emails, to maintain efficient service delivery.
- Trained front office staff on suite hotel procedures and service standards to ensure high-quality guest experiences.
- Reviewed billing, folios, and payment methods for accuracy, minimizing discrepancies and enhancing customer satisfaction.
- Monitored night audit reports and shift handoffs for smooth operations.
Front Desk Supervisor / Night Manager
JW Marriott
Downtown Miami, FL
02.2016 - 01.2021
- Supervised front desk operations using Marriott service standards.
- Resolved guest concerns with prompt, professional communication.
- Trained front desk associates on procedures and guest service.
- Coordinated room status updates with housekeeping and engineering teams.
Front Desk/ Front Desk Lead
Four Points By Sheraton
Coral Gables, Florida
12.2013 - 02.2016
- Greeted guests upon arrival, creating a welcoming atmosphere for their stay.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Responded promptly to customer inquiries, providing accurate information on products and services.
Education
High School Diploma -
Coral Gables Highschool
Miami, FL07-2013
Skills
- Property management software
- Project scheduling
- Vendor coordination
- Budget tracking
- Property renovations
- Hotel operations
- Room inspection
- Inventory management
- Housekeeping scheduling
- Food and beverage management
- Safety compliance
- Quality control
- Analytical thinking
- Decision-making
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
FOM /PM Operations Manager
Moxy South Beach
03.2025 - Current
Assistant General Manager
Residence Inn Easton
05.2023 - 03.2025
Front Office Manager
Springhill Suites Miami Airport South
03.2022 - 05.2023
Front Office Manager
Clevelander South Beach
01.2021 - 03.2022
Front Desk Supervisor / Night Manager
JW Marriott
02.2016 - 01.2021
Front Desk/ Front Desk Lead
Four Points By Sheraton
12.2013 - 02.2016
High School Diploma -
Coral Gables Highschool