Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marianyely Hernandez

Providence,RI

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Calise Bakery
Lincoln, Rhode Island
02.2023 - 03.2025
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Supported sales team members to drive growth and development.
  • Provided accurate information about products and services to customers.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Consultant

Smart green solar
Providence, Rhode Island
07.2021 - 01.2023
  • Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
  • Assessed company operations for compliance with safety standards.
  • Reviewed existing policies and procedures to suggest necessary improvements.
  • Worked closely with human resources to support employee management and organizational planning.
  • Identified needs of customers promptly and efficiently.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Analyzed key performance indicators to identify effective strategies.

Education

High School Diploma -

Rhode Island Nurses Institute Middle Colleg
Providence, Rhode Island
06-2021

Skills

  • Customer service
  • Database management
  • Order processing
  • Product knowledge
  • Record keeping
  • Customer relationship management
  • Communication skills
  • Problem solving
  • Administrative tasks
  • Time management
  • Performance analysis
  • Call center operations
  • Documentation
  • Shipping and logistics
  • Data entry
  • Record preparation
  • Lead generation

Timeline

Customer Service Representative

Calise Bakery
02.2023 - 03.2025

Consultant

Smart green solar
07.2021 - 01.2023

High School Diploma -

Rhode Island Nurses Institute Middle Colleg
Marianyely Hernandez