Maria Orbelina Melendez Zepeda
North Hollywood,CA
Summary
Proven leader in customer engagement and sales enhancement, excelling in roles at Zara and Hotel Mirador Plaza. Demonstrated expertise in money handling and office administration, alongside a knack for fostering teamwork and collaboration. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
Work History
Sales Leader-Manager
SIMAN EL Salvador
2022.12 - 2024.07
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Promoted company's brand and cultivated new relationships by delivering expert presentations.
- Increased customer engagement to drive interest and boost sales opportunities.
- Enhanced company profile by attending industry trade shows and conferences to answer questions, promote products and offer informative talks.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Met existing customers to review current services and expand sales opportunities.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
English Teacher
Hispanoamerica School
2019.01 - 2022.12
- Prepared comprehensive English curriculum for multiple classes.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Prepared and implemented lesson plans covering required course topics.
- Created and implemented activities to foster critical thinking skills of students.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
- Kept classroom organized, clean and safe for students and visitors.
- Encouraged students to take active role in learning and academic success.
English Teacher
Juan Bueno Cristian School
2017.06 - 2018.12
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Prepared and implemented lesson plans covering required course topics.
- Created and implemented activities to foster critical thinking skills of students.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
- Developed innovative lesson plans to engage students in English language learning.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
- Kept classroom organized, clean and safe for students and visitors.
- Created and maintained safe and orderly classroom environment conducive to learning.
English Teacher
Elizabeth De Calderon Sol High School
2016.01 - 2017.12
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Prepared and implemented lesson plans covering required course topics.
- Created and implemented activities to foster critical thinking skills of students.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
- Designed and implemented assessments to measure student progress in English language learning.
- Kept classroom organized, clean and safe for students and visitors.
- Supported development of individualized education plans for students with special needs.
- Encouraged students to take active role in learning and academic success.
- Established and maintained professional relationships with students, staff, parents and community members.
Retail Sales Associate- Leader
Zara
2012.11 - 2014.03
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
Front Desk Receptionist
Hotel Mirador Plaza
2011.02 - 2012.11
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered questions regarding company pricing and policies.
Scheduled appointments and documented updates in scheduling
software. - Resolved customer problems and complaints.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Bachelor Degree of Languages -
Francisco Gavidia University
El Salvador11.2016
High School Diploma -
Elizabeth De Calderon Sol High School
El Salvador11.2006
Skills
- Customer Service
- Money Handling
- Display Setup
- Cash Handling
- Sales expertise
- Teamwork and Collaboration
- Shipping and Packaging
- Supply Management
- Front Office Management
- Office Administration
Timeline
Sales Leader-Manager
SIMAN EL Salvador
2022.12 - 2024.07
English Teacher
Hispanoamerica School
2019.01 - 2022.12
English Teacher
Juan Bueno Cristian School
2017.06 - 2018.12
English Teacher
Elizabeth De Calderon Sol High School
2016.01 - 2017.12
Retail Sales Associate- Leader
Zara
2012.11 - 2014.03
Front Desk Receptionist
Hotel Mirador Plaza
2011.02 - 2012.11
Bachelor Degree of Languages -
Francisco Gavidia University
High School Diploma -
Elizabeth De Calderon Sol High School
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