Ivette E. Aceves
Indio,CA
Summary
Dynamic Office Manager with a proven track record at All Performance Tire & Auto, adept in QuickBooks and renowned for exceptional customer service. Excelled in enhancing customer satisfaction through efficient service processes and expert car knowledge. Fostered key vendor relationships, ensuring cost-effective operations and streamlined inventory management. Demonstrated unparalleled organizational skills and a commitment to continuous improvement in the automotive industry. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
All Performance Tire & Auto
02.2016 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Ensured compliance with all relevant federal, state, and local regulations governing automotive repair facilities, maintaining necessary licenses and certifications.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
- Explained estimates and determined repair timelines to manage customer expectations.
- Retained accurate records of purchases, titles and sales.
Education
High School Diploma -
Coachella Valley High School
Thermal, CA06.2020
Associate of Arts - Agriculture
College of The Desert
Palm Desert, CA08.2022
Bachelor of Science - Agriculture Science
California State Polytechnic University, Pomona
Pomona, CA05.2025
Skills
QuickBooks proficient
Customer Service
Office Management
Organizational Skills
Expert car knowledge
Expert Horse Riding
Animal welfare
Farm equipment operation
Animal Care
Certification
Fear Free- Veterinary Professional Certification Program
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
All Performance Tire & Auto
02.2016 - Current
High School Diploma -
Coachella Valley High School
Associate of Arts - Agriculture
College of The Desert
Bachelor of Science - Agriculture Science
California State Polytechnic University, Pomona
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