Maria Paula Malaver
Sunrise,Florida
Summary
Coordinated Personal Assistant polished in supporting busy company owners and leadership. Expertly assists with both business and personal requirements to promote productivity. Highly organized with talent for multitasking using superior time management and decision-making abilities.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking and reliable personal assistant with strong abilities. Highly organized, proactive and punctual with team-oriented mentality.
Overview
6
6
years of professional experience
Work History
Server
Shooters Waterfront
Fort Lauderdale, FL
02.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
Server
Bokampers
Fort Lauderdale, Florida
12.2021 - 12.2023
- Good verbal skills to communicate with customers and coworkers
- Professionalism
- Positive attitude
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Delivered customer checks and securely processed credit card or cash payments
- Memorized menu to help diners make informed meal choices
- Attended company and restaurant required trainings and meetings, improving skills
- Greeted and accommodated guests, building positive experience from first interaction.
Server
Kousine Peruvian Restaurant
Fort Lauderdale, FL
09.2021 - 12.2021
- Delivered customer checks and securely processed credit card or cash payments
- Memorized menu to help diners make informed meal choices
- Attended company and restaurant required trainings and meetings, improving skills
- Greeted and accommodated guests, building positive experience from first interaction.
Licensed Insurance Agent
Primerica
Doral, FL
05.2018 - 06.2021
- Obtained underwriting approval by completing application for coverage
- Used company software to analyze customer coverage needs, write quotes and issue policies
- Developed protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation
- Followed up with clients to determine satisfaction with received services
- Interviewed prospective clients to learn about financial needs and discuss existing coverage
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans
- Analyzed clients' current insurance policies and suggested additions or other changes
- Calculated premiums and established payment method.
Personal Assistant
Denn companies
Hialeah, FL
10.2019 - 03.2020
- Called on policyholders to deliver and explain policy, to analyze insurance program and suggest additions and changes and to change beneficiaries
- Ensured that policy requirements were fulfilled, including any necessary medical examinations and completion of appropriate forms
- Updated company accounts and customer information in business databases
- Managed high priority and confidential information
- Ran errands and picked up goods to meet staff needs
- Distributed and ordered office supplies for various staff members and scheduled equipment repairs
- Organized special events and speaking engagements for company leaders and employees
- Answered calls and emails from clients and delivered messages on behalf of executives
- Documented services performed and updated checklists
- Made travel and dining arrangements for company members
- Recorded important meeting and administrative information and communicated notes to other employees.
Retail Sales Associate
Victoria's Secret
Miami, F
04.2019 - 07.2019
- Delivered exceptional customer service to guests
- Cashier and properly closing transactions
- Greeted customers and engaged in conversation to assess needs
- Explained products and services to help customers make informed decisions
- Maintained records related to sales
- Presented positive first impression of establishment's high standards by delivering exceptional service.
Hostess
Zucca
Coral Gables, FL
03.2019 - 07.2019
- Answered phone calls to take reservations and address guest questions and concerns
- Conversed with members and guests in outgoing and friendly manner.
Receptionist
Eyebrow design
Boca Raton, FL
10.2018 - 02.2019
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Observed guest needs throughout dining experience, driving high-quality service
- Monitored restaurant activity to determine seating and dining flow
- Managed electronic conference room reservation calendar
- Ordered stationery and coffee supplies to restock inventory
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Performed routine bookkeeping tasks to record and store financial transactions
- Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions.
Education
Associate of Science - Nursing
Broward College
Davie, FL01-2027
High School Diploma -
Plantation High School
06.2018
Skills
- Customer service
- Positive Attitude
- Ability to multitask
- Interpersonal skills
- Data Entry
- Computer Skills
- Event Planning
- Document Control
- Travel Arrangements
- Problem solver
Languages
- Spanish, Native
- Portuguese, Intermediate
- English, Fluent
Timeline
Server
Shooters Waterfront
02.2024 - Current
Server
Bokampers
12.2021 - 12.2023
Server
Kousine Peruvian Restaurant
09.2021 - 12.2021
Personal Assistant
Denn companies
10.2019 - 03.2020
Retail Sales Associate
Victoria's Secret
04.2019 - 07.2019
Hostess
Zucca
03.2019 - 07.2019
Receptionist
Eyebrow design
10.2018 - 02.2019
Licensed Insurance Agent
Primerica
05.2018 - 06.2021
Associate of Science - Nursing
Broward College
High School Diploma -
Plantation High School
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