Maria Paula Zurek
Fort Lauderdale,FL
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Motivated Front Desk Supervisor with a friendly attitude and a flexible approach to dealing with routine issues and special circumstances such as VIP customers and guest concerns.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor
Specialized granite Indy
Indianapolis, Indiana
08.2020 - 06.2024
- Implemented strategies for improving customer service standards across the department.
- Tracked inventory of supplies needed for the front desk area.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Conducted regular performance evaluations of front desk staff members.
- Developed policies and procedures related to front desk operations.
- Resolved conflicts between customers or staff members in a professional manner.
Front Desk Supervisor
Lemus plaza hotel
Bogota, Cundinamarca
01.2016 - 06.2020
- Created promotional campaigns for upcoming events at the hotel.
- Enforced policies to ensure security of guests, staff and property.
- Conducted regular inspections of public areas, guest rooms and back-of-house areas for cleanliness and maintenance needs.
- Supervised and coordinated daily shift activities of hotel staff, including assigning tasks to team members.
- Provided training and guidance to new employees on proper job duties and responsibilities.
- Maintained strong relationships with corporate clients by providing excellent customer service.
Education
Communication - Public Relations
El Bosque University
Bogotá 06-2020
Skills
- Word Processing
- System updates
- Hospitality services
- Account changes
- Guest check-in and check-out
- Guest Relations
- Team building and supervision
- Reservations Management
- Staff Supervision
- Fluent in Spanish and english
- Administrative Skills
- Staff Training and Development
- Issue Resolution
Timeline
Front Desk Supervisor
Specialized granite Indy
08.2020 - 06.2024
Front Desk Supervisor
Lemus plaza hotel
01.2016 - 06.2020
Communication - Public Relations
El Bosque University