Maria Perigrina Pangilinan
Burke,VA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
10
10
years of professional experience
Work History
Medical Representative
Crisdy-Na
01.2014 - 07.2016
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Recognized trends within territory and industry to create proactive plans.
Store Associate
CVS Pharmacy
12.2021 - Current
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Customer Service Representative
Bmw Of Alexandria
09.2023 - 05.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Cross-trained and provided backup support for organizational leadership.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor In Secondary Education - Early Childhood Education
Pasig Catholic College
Pasig City Philippines Bachelor In Secondary Education - Early Childhood Education
George Mason University
Fairfax, VASkills
- Flexible Hours
- Cleaning and Store Maintenance
- Customer Service
- Staff Assignments
- Surface Work
- Strong Communication and Interpersonal Skills
- Issue Refunds
- Energy and Physical Stamina
- Available Nights, Weekends and Holidays
- Shrink Minimization
- Customer Assistance
- Meeting Sales Goals
- Team Goals
- Organization
- Team Leadership
- Team Collaboration
- Time management mastery
- Physical Stamina Maintenance
- Active listening techniques
- Organizational Skills Development
- Patience and empathy demonstration
- Self Motivation
- Team Cooperation
- Analytical Skills
- Adaptable and Flexible
- Excellent Communication
- Creative Thinking
- Professionalism
- Time Management
- Goal Setting
Timeline
Customer Service Representative
Bmw Of Alexandria
09.2023 - 05.2024
Store Associate
CVS Pharmacy
12.2021 - Current
Medical Representative
Crisdy-Na
01.2014 - 07.2016
Bachelor In Secondary Education - Early Childhood Education
Pasig Catholic College
Bachelor In Secondary Education - Early Childhood Education
George Mason University