Maria R Meca Abad
Orlando,Florida
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Server
Tusker House (Walt Disney World Parks and Resorts)
Orlando, FL
01.2006 - Current
- Provided exemplary service to customers in role of server, providing an unforgettable experience
- Place orders, manage bills and deliver excellent service in a high-volume environment.
- Enhanced team efficiency with well stocked stations and efficient side work.
- Served customers by going above and beyond to offer exceptional support for all needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Rom Service Server
Animal Kingdom Lodge (Walt Disney World Parks)
Orlando, FL
01.2008 - 01.2009
- Provided world-class guest service in a high volume entertainment atmosphere at the Walt Disney World Resort based in the Disney Service Basics.
- Stayed in character and played the part, went above and beyond
- Delivered orders to the Guest's rooms within the quoted time given to the Guest upon placing their orders
- Completed designated side works, such as stocking supplies, before, during and at the end of the shift.
Server
Olive Garden (Darden Restaurants)
Orlando, FL
01.2006 - 01.2009
- Performed excellent guest service in a high volume atmosphere
- Exceeded expectations of guests through product knowledge and efficient food service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Hostess
Wolfgang Puck Cafe (Levy Restaurants)
Orlando, FL
01.2005 - 01.2006
- Supervises and coordinates activities of dining room personnel to provide fast and courteous service to patrons: Schedules dining reservations and arranges parties or special services for diners
- Front of the house, welcomed all guest and assured a proper and quick transition into the dining table.
- Answered customer questions about hours, seating, and menu information.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Psychology -
Inca Garcilaso de la Vega University
01.1999
Secretary -
CEO Nuestra Sra. De Guadalupe
01.1991
Diploma -
CEP Santa Ursula
01.1989
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Safe Food Handling
- Guest Engagement
- Bilingual, Spanish / English Able to understand medium level of Portuguese (Brazilian)
- Excellent as team member
- Able to work well without supervision
- Highly trained in handling stressful situations
- skilled at learning new concepts quickly while working in a fast-paced environment
- Computer skills
Certification
- Safe Staff Food Handler Certification
- Disney Online Development Connection: "Responsible Vendor" Alcohol Serving Class
- Disney Online Development Connection: "Safety In Motion"
- Disney University: "Appetite to Serving" Serving Class
- Disney University: "Introduction to Wine"
Timeline
Rom Service Server
Animal Kingdom Lodge (Walt Disney World Parks)
01.2008 - 01.2009
Server
Tusker House (Walt Disney World Parks and Resorts)
01.2006 - Current
Server
Olive Garden (Darden Restaurants)
01.2006 - 01.2009
Hostess
Wolfgang Puck Cafe (Levy Restaurants)
01.2005 - 01.2006
Psychology -
Inca Garcilaso de la Vega University
Secretary -
CEO Nuestra Sra. De Guadalupe
Diploma -
CEP Santa Ursula