Mariashly Moreta
Boston,MA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Yard House. Proven ability to enhance guest experiences through effective multitasking and problem-solving. Recognized for building rapport with patrons, leading to increased repeat clientele and satisfaction in fast-paced environments. Proficient in point-of-sale systems and inventory management.
Overview
8
8
years of professional experience
Work History
Server
Yard House
Boston, MA
09.2024 - 04.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in menu item preparation and maintained cleanliness of service areas.
- Processed customer orders accurately and efficiently using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Trained new team members on service protocols and restaurant procedures.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cocktail Server
The W
Boston, MA
07.2021 - 08.2024
- Provided exceptional customer service in high-paced environment, ensuring guest satisfaction and repeat business.
- Assisted in creating signature cocktails, enhancing menu offerings and overall guest experience.
- Collaborated with bartenders to maintain inventory levels, minimizing waste and optimizing supply management.
- Managed multiple tables efficiently, prioritizing tasks to meet diverse guest needs promptly.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Monitored cleanliness of service areas, adhering to health standards and promoting a welcoming atmosphere.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
Dental Assistant
Braces Places
Dorchester, MA
01.2021 - 08.2023
- Assisted in patient management, ensuring comfort during procedures.
- Prepared treatment rooms and sterilized instruments to maintain safety standards.
- Educated patients on oral hygiene practices and post-treatment care.
- Supported orthodontists in applying braces and other dental appliances efficiently.
- Recorded patient information accurately, enhancing record-keeping processes.
- Managed inventory of dental supplies, optimizing stock levels for operations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Front Desk Receptionist
Braces Places
Dorchester, MA
01.2021 - 08.2023
- Managed patient check-ins and appointments to ensure efficient front desk operations.
- Assisted in processing insurance information and verifying coverage for patients.
- Coordinated communication between patients and orthodontic staff to facilitate service delivery.
- Maintained organized filing systems for patient records and appointment schedules.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Server
Tavern in the Square
Boston, MA
04.2018 - 01.2021
- Resolved customer inquiries and complaints, enhancing overall dining experience.
- Monitored inventory levels and communicated needs to management for replenishment.
- Participated in team meetings to discuss operational improvements and guest feedback.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Medical Laboratory Science
Bunker Hill Community College
Charlestown, MA05.2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Hospitality service expertise
- Safe food handling
- Team collaboration
- Supply restocking
- Guest relations management
- Foreign language proficiency
- Bill computation
- Multitasking and organization
- Point-of-sale system
- Team member support
- Positive and professional
- Positive guest interactions
- Check payment processing
- Problem-solving
- Shift management
- Inventory management
- Order management
- Sales expertise
Timeline
Server
Yard House
09.2024 - 04.2026
Cocktail Server
The W
07.2021 - 08.2024
Dental Assistant
Braces Places
01.2021 - 08.2023
Front Desk Receptionist
Braces Places
01.2021 - 08.2023
Server
Tavern in the Square
04.2018 - 01.2021
Medical Laboratory Science
Bunker Hill Community College