Maria Susana Guzman
Roswell,NM
Summary
Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.
Overview
8
8
years of professional experience
Work History
ACP Agent
Outreach Program Services of America
Roswell, NM
02.2023 - Current
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
Photo Sales
Grand Canyon West
Peach Springs, AZ
01.2018 - 02.2019
- Greeted customers, answered questions and provided product information.
- Provided assistance to customers while selecting appropriate photo products.
- Operated cash register and handled money transactions accurately.
- Assisted in maintaining the cleanliness of the store environment.
- Informed customers about available discounts and deals on products and services.
Cashier Assistant
Grand Canyon West
Peach Springs, AZ
06.2016 - 02.2019
- Greeted customers and provided assistance in locating items.
- Provided accurate cash register operations, including accepting payments and providing change.
- Resolved customer complaints regarding sales and service.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Balanced daily financial transactions using appropriate methods according to established procedures.
- Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
Education
High School Diploma -
Goddard High School
Roswell, NM05-1988
Skills
- Event Promotion
- Personnel Recruitment
- Positive Attitude
- Problem-Solving
- Relationship Building
- Resolving Customer Issues
Timeline
ACP Agent
Outreach Program Services of America
02.2023 - Current
Photo Sales
Grand Canyon West
01.2018 - 02.2019
Cashier Assistant
Grand Canyon West
06.2016 - 02.2019
High School Diploma -
Goddard High School
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