Maria Theresa Mercado
Las Vegas,NV
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
28
28
years of professional experience
Work History
Sales Associate/Inventory Specialist
Vince Jewelers
08.2018 - 09.2023
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Engaging in friendly conversation to better customer experience.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Perform biweekly inventory to monitor jewelry stock levels.
Supervisor of Operations/Medical Coding and Billing Specialist
Ideal Optical
03.2009 - 03.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set and enforced, internal policies to maintain responsiveness to patient demands.
- Resolved issues through active listening and open-ended questioning, escalating major problems to doctor.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, for insurance claim.
- Organized display and backstock.
- Dispense eye glasses to patient after doctor's examination and prescription .
- Perform monthly inventory to monitor stock levels and pilferage.
Beauty Advisor
Beauty Bar/Gap Kids
05.2013 - 11.2015
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Listened to customer needs and desires to identify and recommend optimal products.
Sale Associate/liquor Promoter
DFS Galleria
10.2002 - 01.2005
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Identified potential marketing opportunities to increase brand awareness.
- Built professional network to establish and maintain relationships with community contacts, providers and others who may refer potential leads.
Cashier/Brand Promoter
Pricemart
04.2000 - 11.2001
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Sales Associate
TRS Prada
06.1995 - 01.2001
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Simon Sanchez High School
Yigo, GU05.1996
Skills
- Inventory Control
- Customer Needs Assessment
- Client Account Management
- Sales Development
- Cash Handling
- Client Service
Languages
English/Japanese/Tagalog
Native or Bilingual
Timeline
Sales Associate/Inventory Specialist
Vince Jewelers
08.2018 - 09.2023
Beauty Advisor
Beauty Bar/Gap Kids
05.2013 - 11.2015
Supervisor of Operations/Medical Coding and Billing Specialist
Ideal Optical
03.2009 - 03.2019
Sale Associate/liquor Promoter
DFS Galleria
10.2002 - 01.2005
Cashier/Brand Promoter
Pricemart
04.2000 - 11.2001
Sales Associate
TRS Prada
06.1995 - 01.2001
Simon Sanchez High School