Mariatu Kanu-Taylor
Monroe,NC
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within
team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Knowledgeable and dedicated customer service professional with extensive experience in Health insurance worked for Prudential
and later Aetna industry.
Overview
25
25
years of professional experience
Work History
Customer Service Associate
Verizon Wireless
08.2006 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted new hire during training process
- support Teams when supervisor are off
Reconciliation Representative
Aetna Health Insurance
08.1998 - 10.2004
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Education
No Degree - Public Administration
Kean University
Union, NJ06.1997
Skills
- Document Conversion
- Understanding Customer Needs
- Great listening skills
- Customer Retention Strategies
- Customer Account Management
- Customer Complaint Resolution
- Billing Adjustments and Refunds
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Timeline
Customer Service Associate
Verizon Wireless
08.2006 - 10.2023
Reconciliation Representative
Aetna Health Insurance
08.1998 - 10.2004
No Degree - Public Administration
Kean University
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