Maria V. Ravelo-Roman
Summary
Strategic professional with over 5 years of experience in Hospitatlity, Human resources, and management during Day and night operation. Known for high productivity and efficiency in task completion. Exceling in communication, leadership, and problem-solving. A Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. In addition to being highly adaptable at working unsupervised with experience in late night operations.
Overview
6
6
years of professional experience
Work History
Human Resources Specialist
US Army Reserve
Orlando, FL
08.2024 - Current
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Interpreted and explained human resources policies, procedures or regulations.
- Prepared or maintained employment records using human resources management system software.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Analyzed employment-related data and prepared reports.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Supported workforce planning and staffing strategies to align with organizational goals and objectives.
- Planned and executed training exercises for unit members.
- Requisitioned, received and properly stored unit equipment and supplies.
- Monitored stock levels to ensure availability of products.
- Demonstrated excellent problem-solving skills when resolving complex requests or inquiries.
- Supervised overnight team, ensuring smooth operations and productivity.
- Maintained safe work and collaboration spaces for night operation.
- Assisted in recruiting, interviewing, hiring, and onboarding new recruits as needed.
Admissions Lead, Arcade Lead, Ride Operator Lead.
Fun Spot America
Orlando, FL
04.2022 - 04.2026
- Processed transactions with full accuracy, including cash, check, and credit payments.
- Maintained an orderly reception area, ensuring a welcoming environment for guests.
- Educated customers on products and services to improve engagement.
- Entered accurate data into Funspot America's season pass system.
- Monitored staff performance and provided guidance to address concerns effectively.
- Trained team members in multiple positions for comprehensive coverage.
- Coached associates on best practices to enhance overall performance.
- Ensured compliance with regulations through maintenance of confidential personnel files.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Supervised overnight team operations to maintain service quality and efficiency.
- Coordinated staff schedules to ensure adequate coverage throughout the night shift.
Lead Cashier
Old Navy
Orlando, FL
07.2020 - 04.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Managed cash register operations and ensured accurate cash handling.
- Trained new cashiers on customer service and transaction processes.
- Oversaw daily cash reconciliation and addressed discrepancies promptly.
- Assisted customers with inquiries and resolved issues effectively.
- Maintained a clean and organized checkout area for optimal customer experience.
- Greeted customers and provided excellent customer service.
Education
Associate of Arts - Criminal Justice
Valencia College
Orlando, FL04-2028
High School Diploma -
Jones High School
Orlando, FL05-2022
Skills
- Process management and operations
- Consultation and advisory services
- Customer service excellence
- Relationship building
- Reliability and trustworthiness
- Training and development
- Spanish Speaker
- Team building
- Organizational skills
- Report preparation
- Payroll completion
- Payroll and benefits administration
- Efficiency management
- Problem resolution strategies
- Complex problem solving
- Staff training expertise
- Computer proficiency
- Customer service
- Problem solving
- Closing deals
- Territory management
- Sales follow-up
- Field sales
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Elementary
Timeline
Human Resources Specialist
US Army Reserve
08.2024 - Current
Admissions Lead, Arcade Lead, Ride Operator Lead.
Fun Spot America
04.2022 - 04.2026
Lead Cashier
Old Navy
07.2020 - 04.2022
Associate of Arts - Criminal Justice
Valencia College
High School Diploma -
Jones High School