MARIA VICTORIA JUSTICE

• Provide high-quality bilingual (English/Spanish) customer service to residential and business customers
• Assist Alabama Power and Mississippi Power with Spanish calls
• Supported sales and service initiatives, ensuring compliance with company policies
• Consistently meet performance and quality standards in a fast-paced call center environment
• Resolved billing, service, and account inquiries, enhancing customer satisfaction through professionalism and accuracy
• Document customer interactions clearly and accurately in customer account systems
• Translated documents from English to Spanish for the online customer support site
• Collaborated with regional teams to streamline logistics and operations during storm response efforts
• Assisted with Energy Assistance events by volunteering to educate customers on available energy programs and services

• Managed billing operations for ambulance service accounts, ensuring timely and accurate processing of claims
• Coordinated with insurance providers and patients to resolve claims and payment issues, enhancing communication and satisfaction
• Maintained detailed billing records and reports to support compliance and facilitate audits

• Ensured high levels of customer satisfaction
• Assisted with daily operations, staff supervision, and customer service
• Supported scheduling, cash handling, and inventory management

Managed daily business operations, purchasing, and customer relations

Oversaw billing, accounting, and inventory control

Built strong relationships with clients and vendors