Maria Victoria Lacerda
Dallas Country Club
Frisco,TX
3
Languages
2027
years of professional experience
Experienced in managing tables and providing top-notch service to guests in fast-paced environments. Utilizing excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Work History
Server
3 Years 2 Months- Delivered attentive fine dining service, maintaining member satisfaction and smooth course timing.
- Anticipated guest needs, providing polished service during private events and busy dining periods.
- Coordinated with kitchen staff to ensure timely delivery of meals and special requests.
- Processed orders accurately through POS systems, minimizing errors and delays.
- Managed section flow efficiently, balancing multiple tables while preserving service quality.
- Resolved dining concerns promptly, supporting positive experiences for members and guests.
- Maintained cleanliness and readiness of service areas, following upscale dining presentation standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Food Service Worker
2 Years 5 Months- Monitored food safety procedures, including temperature checks, sanitation, and cross-contamination prevention.
- Prepared made-to-order food items while maintaining speed, consistency, and presentation standards.
- Restocked ingredient stations and service areas to support continuous customer flow.
- Cleaned grills, prep equipment, and workspaces to maintain inspection-ready conditions.
- Trained new staff on food preparation, sanitation routines, and service expectations.
Retail Worker
2 Years- Assisted customers with pet product selection and care recommendations
- Operated POS system to process sales, returns, and exchanges
- Replenished shelves and maintained accurate inventory in sales floor areas
- Supported live animal care through feeding, cleaning, and habitat checks
Pizza Server
- Took accurate dine-in and carryout orders, verifying toppings, crusts, and dietary requests
- Served pizzas, beverages, and sides while maintaining fast, friendly table service
- Greeted guests promptly and delivered menu recommendations, specials, and order updates
- Communicated order changes clearly to kitchen staff to support timely ticket completion
Education
Associate of Applied Science - Nursing
- Awarded Clinical Excellence
- President's List [Fall 2024]
- Dean's List [Fall 2023]
- Honor Graduate [2023]
- Completed AP course in [Government]
- Completed AP course in [Statistics]
- Completed AP course in [World History]
- Completed IB course in [French]
- [3.79] GPA
- [Operation Smile] Member
Skills
Fine dining service
Exceptional customer service
Order accuracy
Service prioritization
Hospitality expertise
Guest engagement
Team collaboration
Relationship management
Client relations
Uniform compliance
Strong work ethic
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
French
Limited Working
Timeline
Server
Dallas Country Club
08.2023 - CurrentRead More
Food Service Worker
Sheetz
03.2021 - 08.2023Read More
Retail Worker
Pet Supplies Plus
01.2019 - 01.2021Read More
Pizza Server
Jo Jo's Crazy Pizza
2018 - 2019Read More
Collin College
Associate of Applied Science from Nursing
Read More