Maria Xitlali Olivarez
Duarte,CA
Summary
Dedicated The Old Spaghetti Factory with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
5
5
years of professional experience
Work History
Take-Out Specialist
Maria's Italian Kitchen
11.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
Secretary
The Old Spaghetti Factory International Inc.
04.2018 - 12.2021
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled reservations and provided insight to guests about banquets.
- Entered data into system and updated employee tips/wage information to keep records current.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
High School Diploma -
Duarte High School
Duarte, CA05.2019
Skills
- Personalized Customer Service
- Loyalty Building
- Food Quality Standards
- Financial Transactions
- Client Rapport-Building
- Special Assignments
- Team Performance Improvement
- Maintaining Clean Work Areas
- Advanced Excel Spreadsheet Functions
- Manual Dexterity
Timeline
Take-Out Specialist
Maria's Italian Kitchen
11.2021 - Current
Secretary
The Old Spaghetti Factory International Inc.
04.2018 - 12.2021
High School Diploma -
Duarte High School
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