Brandi Minor
Homer,Georgia
Summary
Resourceful Specialist offering expertise in problem-solving, team building, and customer service. Adept at quickly learning new services and processes for driving success. Proven track record of successfully managing and handling multiple high stress occasions with ease.
Overview
1
1
year of professional experience
Work History
Take-Out Specialist
Outback Steakhouse
08.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
Hostess
Outback Steakhouse
08.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Relayed guest comments or suggestions to manager on duty for further action.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
Education
High School Diploma -
Banks County High School
Homer, GA05.2024
Skills
- Loyalty Building
- Maintaining Clean Work Areas
- Personalized Customer Service
- Team Goals
- Food Quality Standards
- Leadership
- Menu Memorization
- Hospitality Service Expertise
- Cleaning and Sanitation
- Train Staff
- Guest Experience Management
- Interactive Communication Skills
Timeline
Take-Out Specialist
Outback Steakhouse
08.2022 - Current
Hostess
Outback Steakhouse
08.2022 - Current
High School Diploma -
Banks County High School
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