Maria Zoraida York
Texas Bridge Credit Union
Ingleside,TX
1
Language
Results-driven Vault Teller at Texas Bridge Credit Union with expertise in cash management and customer service. Enhanced operational efficiency through streamlined processes, reducing transaction times significantly. Proven ability to train staff and build strong interpersonal relationships, ensuring compliance and accuracy in financial record-keeping. Reliable team player committed to excellence.
Work History
Vault Teller
- Processed member transactions efficiently and accurately using credit union software.
- Maintained cash vault integrity through meticulous record-keeping and reconciliation.
- Assisted members with account inquiries, ensuring high-quality customer service and satisfaction.
- Collaborated with team members to streamline operational workflows for improved efficiency.
- Identified discrepancies in cash handling and implemented corrective measures to enhance accuracy.
- Trained new staff on policies, procedures, and best practices in vault operations.
- Conducted regular audits of cash drawers to ensure compliance with regulatory standards.
- Implemented process improvements that reduced transaction times and enhanced member experience.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Properly processed deposits, withdrawals and payments for average of Number customers daily.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Enhanced cash management efficiency by implementing streamlined vault processes and procedures.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
- Maintained a reliable and up-to-date knowledge of compliance regulations and cash handling best practices by participating in ongoing professional development opportunities.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Expedited teller line-ups during peak hours by promptly responding to requests for additional funds from frontline staff, improving overall teller efficiency.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Maintained accurate cash balances through meticulous record-keeping and regular audits.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
- Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
- Trained new hires on customer service policies and procedures.
- Maintained friendly and professional customer interactions.
Education
Graduate Certificate - Banking And Finance
Teacher - Education
Skills
Cash handling and management
Languages
Spanish, English
Native or Bilingual
Timeline
Escuela Normal Superior Juan D Arosemena
Teacher from Education
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Vault Teller
Texas Bridge Credit Union
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Del Mar College
Graduate Certificate from Banking And Finance
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