Maribel Acosta
Humble,TX
Summary
Bilingual administrative and customer service professional with experience in client intake, scheduling, document processing, and CRM based lead management. Strong ability to coordinate operations, support clients, and maintain accurate records in fast paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CSR
Sugar Land Premier Roofing- Sugar Roofing
Sugar Land, TX
08.2023 - Current
- Maintain and analyze monthly sales metrics, contract data, and performance reports using Google Sheets and Microsoft Excel.
- Submit invoices to insurance companies and monitor claim disbursements through consistent follow up.
- Register and administer roof warranty documentation.
- Process and manage leads across multiple CRM and business platforms, including GoHighLevel (GHL), Roofr, and online form submissions.
- Manage high volume inbound calls while scheduling and qualifying customer appointments.
- Confirm, reschedule, and coordinate appointments
- Assign qualified leads to designated sales representatives
- Receive customer payments and maintain accurate payment records.
- Conduct customer follow up calls to request reviews and enhance client satisfaction.
- Coordinate recruitment efforts by reviewing Indeed applications, evaluating candidate video submissions, and scheduling interviews.
- Prepare and provide customer invoices
- Categorize and document call outcomes including booked appointments, unqualified leads, spam calls, and other call dispositions to ensure accurate reporting and analytics.
Parent Engagement Specialist/Interventionist/Coach
Houston Independent School District
Houston, TX
08.2022 - 04.2023
- Served as a bilingual interventionist, providing targeted academic support to newly arrived Spanish speaking students to facilitate English language acquisition and ensure they remained aligned with grade-level curriculum and instructional objectives.
- Fostered meaningful communication between the school and Spanish speaking families by bridging language barriers and supporting student academic success.
- Planned, coordinated, and executed a wide range of school wide events and programs, including parent engagement nights, after-school activities, graduation ceremonies, carnivals, athletic events, and other campus initiatives.
- Increased the school’s performance recognition from Platinum to Diamond status within five months through strategic planning, program development, and enhanced family and community engagement.
- Managed budgets for school events, extracurricular programs, and athletic teams, ensuring effective allocation of resources and fiscal accountability.
- Established and coached the school’s 3rd–5th grade soccer program, successfully reviving a team that had been inactive for several years.
Lead Setter
Sugar Land Premier Roofing
Sugar Land, TX
01.2022 - 06.2022
- Set leads for representatives to run
- Ensured appointments were confirmed in a timely manner
- Did welcome calls for new customers
- Ensured every incoming lead via form submissions were reached out to in under a minute from the time it was received
Spanish Interpreter
CyraCom
Houston, TX
05.2020 - 07.2021
- Facilitated clear and effective communication via phone during interactions with hospitals, medical clinics, banks, insurance providers, 911 emergency services, and other institutions.
- Interpreted complex conversations involving medical consultations, clinical procedures, informed consent, financial transactions, insurance matters, legal disclosures, and other sensitive documentation.
- Ensured linguistic accuracy, cultural sensitivity, and strict confidentiality while interpreting
Receptionist/Legal Assistant
Law office of Alex M Torres
Houston, TX
01.2018 - 07.2018
- Greeted clients and filled out new customer intakes
- Managed inbound calls
- Processed client payments
- Prepared, completed, and submitted a variety of immigration applications and renewals, including DACA renewals, Permanent Resident Card renewals, and other immigration-related forms.
- Translated official documents between Spanish and English, including birth certificates, marriage certificates, and other supporting legal documentation required for immigration applications.
- Organized, maintained, and managed confidential client files, legal documentation, and correspondence
- Sorted and processed incoming and outgoing mail while ensuring timely distribution of legal documents.
Receptionist
Gino Mesa Law Office
Houston, TX
08.2017 - 09.2017
- Answered incoming calls, took messages for legal assistants, set appointments
Receptionist
Richard Plezia & Associates
Houston, TX
05.2017 - 07.2017
- Answered incoming calls/wrote down messages
- Filed documents
- Separated correspondence and ensured they were given to the corresponding paralegals
Receptionist/ Assistant
Law Office of Alex M. Torres
Houston, TX
09.2015 - 02.2017
- Answered calls
- Greeted clients
- Took payments
- Translated documents such as birth certificates, marriage certificates, and death certificates
Receptionist- Intern
Law Office of Charles Banker
Houston, TX
03.2015 - 09.2015
- Answered calls
- Maintained office organization
- Managed office calendar and administrative support as needed
Education
No Degree Completed -
University Of Houston- Main Campus
Houston, TX07.2015
High school diploma or GED -
YES Preparatory High School
07.2014
Skills
- Customer Service
- CRM Systems
- Lead Management
- Appointment Scheduling
- Spanish Bilingual
- Data Entry
- Payment Processing
- Microsoft Excel
- Calendar Management
Certification
Spanish Interpreter Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CSR
Sugar Land Premier Roofing- Sugar Roofing
08.2023 - Current
Parent Engagement Specialist/Interventionist/Coach
Houston Independent School District
08.2022 - 04.2023
Lead Setter
Sugar Land Premier Roofing
01.2022 - 06.2022
Spanish Interpreter
CyraCom
05.2020 - 07.2021
Receptionist/Legal Assistant
Law office of Alex M Torres
01.2018 - 07.2018
Receptionist
Gino Mesa Law Office
08.2017 - 09.2017
Receptionist
Richard Plezia & Associates
05.2017 - 07.2017
Receptionist/ Assistant
Law Office of Alex M. Torres
09.2015 - 02.2017
Receptionist- Intern
Law Office of Charles Banker
03.2015 - 09.2015
No Degree Completed -
University Of Houston- Main Campus
High school diploma or GED -
YES Preparatory High School