Maribel Amaro
Buckeye,AZ
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
19
19
years of professional experience
Work History
Beauty Counter Manager
Macys Department Store
Glendale, Arizona
03.2024 - Current
- Provided customer service by answering questions, providing recommendations and addressing complaints.
- Monthly Meeting Sale Goals weekly and monthly with beauty coordinators for sales plan
- Coordinating Beauty Events, facials, make overs, color matching
- Reviewing Colleagues Sales & credits
- Updating Beauty Visuals
- Provided feedback to management regarding employee performance issues or opportunities for improvement.
- Settings up Specials Sale (signs)
RSS Chanel
Macys Department Store
Glendale, Arizona
11.2023 - 03.2024
- Approached customers and engaged in conversation.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by providing the History of Chanel and describing the notes of each fragrance
- Wrapping gifts
Customer Experience
Macys Department Store
Glendale, Arizona
08.2023 - 10.2023
- Collaborated with other associates to ensure exceptional customer experience.
- Identified areas where process adjustments could improve customer experience.
- Meeting daily Sales Goals
- Finding Selected items for customers shopping experience
Jewelry Sales Leader
Macys Department Store
Phoenix, Arizona
07.2019 - 08.2023
- Investigated customer complaints regarding quality or dissatisfaction with purchased items promptly.
- Maintained records of all Trunk Shows transactions
- Changed weekly sale signs
- Resolve customer complaints or issues regarding jewelry policies or jewelry defects
- Remove link band watches
- Trained colleagues to read and identify diamonds and gemstones
Personal Shopper
Macys Department Store
Phoenix, Arizona
03.2019 - 07.2019
- Coordinated with tailors and alteration services to ensure perfect fit for clients' purchases.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Helping Clients find clothing selections and coordinating outfits
Sales Supervisor
Macys Department Store
Phoenix, Arizona
11.2017 - 03.2019
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Followed back on Colleagues work performances.
- Planned and Prep Inventory
Sales Captain
Macys Department Store
Glendale, AZ
05.2017 - 11.2017
- Responded quickly and accurately in emergency situations for customer experience
- Weekly meetings sales goals
- Help management with special events
Sign Leader
Macys Department Store
Glendale, AZ
08.2016 - 05.2017
- Organized sale signs and office to prep future sales for set up on sales floor
- Trained new employees on sign set up policies, job duties, and performance expectations.
- Participated in potential new hire interviewing sessions to help identify qualified candidates.
- Printed sales signs & reports
- Edited colleagues schedules
Shoe Expeditor Lead
Macys Department Store
Downey, California
03.2013 - 07.2016
- Participated in visual merchandising, creating appealing displays to attract customers.
- Managed multiple tasks simultaneously while meeting tight deadlines within fast-paced environments.
- Organized Shoe stockroom, daily inventory
- Pulled out customer shoe request at a timely manner
Sign Leader
Macys Department Store
Downey, CA
02.2006 - 03.2013
- Trained new employees on sign set up policies, job duties, and performance expectations.
- Participated in potential new hire interviewing sessions to help identify qualified candidates.
- Printed sales signs & reports
- Edited colleagues schedules
- Organized and Prep sale signs and office room for weekly sales set ups
Retail Sales Associate
Macys Department Store
Downey, CA
11.2005 - 01.2006
- Offered suggestions for additional items that may be of interest to customers.
- Processed returned merchandise according to company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
Vista High School
Lynwood, CA05-2005
Skills
- Inventory counting
- Product knowledge
- Item packing
- Team Training
- Cash-handling procedures
- Event planning
- Merchandise display
- Team development
- Customer engagement
- Customer assistance
- Business performance review
- Goal setting
Timeline
Beauty Counter Manager
Macys Department Store
03.2024 - Current
RSS Chanel
Macys Department Store
11.2023 - 03.2024
Customer Experience
Macys Department Store
08.2023 - 10.2023
Jewelry Sales Leader
Macys Department Store
07.2019 - 08.2023
Personal Shopper
Macys Department Store
03.2019 - 07.2019
Sales Supervisor
Macys Department Store
11.2017 - 03.2019
Sales Captain
Macys Department Store
05.2017 - 11.2017
Sign Leader
Macys Department Store
08.2016 - 05.2017
Shoe Expeditor Lead
Macys Department Store
03.2013 - 07.2016
Sign Leader
Macys Department Store
02.2006 - 03.2013
Retail Sales Associate
Macys Department Store
11.2005 - 01.2006
High School Diploma -
Vista High School