Maribel Ariza Mendoza
West Milford,NJ
Summary
Proven track record in enhancing customer loyalty and resolving conflicts at Home Depot, showcasing exceptional problem-solving and customer service skills. Collaborated effectively in team environments, notably at Bloomingdale Daycare Center, to foster positive outcomes. Demonstrated critical thinking and active listening, significantly improving client satisfaction and operatiefficiency.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Home Depot
05.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Certified Teacher Assistant
Bloomingdale Daycare Center
01.2022 - 04.2023
- Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing student engagement and understanding.
- Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.
- Managed classroom behavior effectively by implementing consistent consequences and reinforcing positive behaviors.
- Established strong relationships with parents through effective communication about their child''s academic progress and behavioral concerns.
Sales Associate
TJMaxx
08.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Waitress/Cashier
Foodies Cafe
09.2010 - 12.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Certified Teacher -
Passaic County Community College
Paterson, NJ05.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Additional Information
I’m fluent in English and Spanish. I can read and write in both languages. I like to learn knew things and I am a fast learner.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Home Depot
05.2023 - 08.2024
Certified Teacher Assistant
Bloomingdale Daycare Center
01.2022 - 04.2023
Sales Associate
TJMaxx
08.2021 - 12.2021
Waitress/Cashier
Foodies Cafe
09.2010 - 12.2014
Certified Teacher -
Passaic County Community College