Maribel Camafeita
Bronx,NY
Summary
Organized, goal-oriented, team player seeking a position in an established company. Attentive, analytical, hard-working professional looking for an opportunity to deliver exceptional customer service in a retail environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
Trump Tower
06.2022 - 09.2025
- Staff Supervision and Training
- Financial Reporting and Cash Handling, also took food and drink orders. Operate POS system to process orders.
- Worked closely with the kitchen to coordinate large bookings and events.
- Gained a strong understanding of guests and expectations, multitasking, and team communications.
- Customer Experience and Service Recovery
- Inventory and Stock Management
- Worked in food service, bar, and event setup, corporate events and also private events. Answer phones, take reservations and manage waitlists during peak hours.
Call Center Representative
People-Share
12.2020 - 04.2022
- Perform various clerical tasks as needed (file papers, organize supplies).
- Manage, sort, and dispense incoming mail and emails.
- Perform general bookkeeping duties.
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Remote Work From Home
Catering and Event Specialist
Grandeur Hospitality Consulting
Lindenhurst, NY
02.2015 - 10.2019
- Recovered and stored all food resources, serving utensils, decorations, heating elements, and serving trays needed for each catering case.
- Communicates with the waiting staff to ensure clear standards of food and drink are still being delivered to tables.
- In compliance with all food protection, personal safety, and safety procedures.
- Lindenhurst, NY
Guest Services
New York Sports Club
NY
02.2012 - 01.2015
- Greeting customers entering the establishment, determined nature of visit, directed and escorted them to specific destinations.
- Clerical work, such as gathering data, filed and maintained customer records, schedule appointments maintain and update calendars.
- Resolved complaints from customers to best ability.
Sales Associate
The Children's Place
BX, NY
02.2008 - 06.2012
- Restocked shelves with new items.
- Scanned and bagged the customers purchases as well as collecting payments.
- Maintained constant presence on sales floor to address guest needs.
Education
GED -
01.2008
Skills
- Microsoft Office
- Type 65 WPM
- Schedule appointments
- Bookkeeping
- English
- Management skills
- Spanish
- Adaptability
- Punctuality
- Client relationship management
- Customer service
- Time management
Certification
TIPS
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Trump Tower
06.2022 - 09.2025
Call Center Representative
People-Share
12.2020 - 04.2022
Catering and Event Specialist
Grandeur Hospitality Consulting
02.2015 - 10.2019
Guest Services
New York Sports Club
02.2012 - 01.2015
Sales Associate
The Children's Place
02.2008 - 06.2012