Maribel Carrillo
Summary
Reliable, responsible, and resourceful leader with over 10 years of customer service and team management experience. Skilled in building strong customer relationships, driving sales growth, resolving problems efficiently, and leading high-performing teams. Dedicated to delivering exceptional service, improving operational efficiency, and maintaining professional relationships that support business success. Bilingual in English and Spanish with strong communication, multitasking, and leadership abilities.
Overview
19
19
years of professional experience
Work History
Patient Service Representative- Nephrology
Cedars-Sinai
09.2025 - Current
- Assist patients with scheduling appointments, registration, and updating medical information.
- Provide excellent customer service while answering patient questions in person and over the phone.
- Verify insurance information and maintain accurate patient records.
- Coordinate communication between patients, providers, and clinical staff.
- Maintain confidentiality and comply with HIPAA regulations.
- Process and track referrals and authorizations for various insurance types
- Assists with the management of physician schedules
Fleet Manager
Southern Counties Express
Compton, USA
09.2023 - 07.2025
- Maintained accurate records for vehicle registrations, insurance policies, maintenance logs, and compliance documentation.
- Improved communication between drivers, upper management, and maintenance teams.
- Managed driver scheduling and maintained accurate delivery information.
- Distributed safety materials and ensured drivers followed company regulations and procedures.
- Evaluated fleet performance metrics to identify improvements that increased productivity and revenue growth.
- Trained drivers on time management strategies to improve mileage and delivery performance.
- Supervised maintenance staff and delegated assignments to optimize workflow efficiency.
Customer Service Representative
Southern Counties Express
01.2021 - 09.2023
- Provided customers with professional, high-quality service through phone and email communication.
- Processed orders and scheduled incoming loads based on customer needs and delivery timelines.
- Monitored terminal websites and provided updated ocean container information to customers.
- Maintained organized customer records, inventory files, and expense documentation.
Store Team Supervisor
Oportun
01.2018 - 01.2021
- Built and maintained strong customer relationships with a focus on service excellence.
- Assisted customers proactively while meeting and exceeding service expectations.
- Managed high-volume outbound calls while delivering exceptional customer service.
- Led, coached, and developed a high-performing customer service team.
- Communicated effectively with diverse customers in person and over the phone with professionalism and empathy.
Jewelry Supervisor
JCPenney
01.2015 - 01.2018
- Led team efforts to deliver outstanding customer service and achieve sales goals.
- Resolved customer concerns with professionalism and a customer-focused approach.
- Built long-term customer relationships to encourage repeat business and loyalty.
- Trained and coached associates to improve performance and sales effectiveness.
- Collaborated with the General Manager to address employee development and performance issues.
Sales Associate
JCPenney
01.2007 - 01.2015
- Assisted customers in selecting products and services based on their needs.
- Promoted product features and benefits to increase customer interest and sales.
- Resolved customer concerns calmly and efficiently while maintaining positive customer experiences.
Skills
- Bilingual Customer Support (English & Spanish)
- Microsoft Office (Word, Excel, Outlook)
- Team Leadership & Staff Development
- Customer Service & Relationship Building
- Excellent Communication Skills
- Phone Etiquette
- Problem Solving & Conflict Resolution
- Scheduling & Dispatch Coordination
- Fleet Operations Management
- Time Management & Organization
Timeline
Patient Service Representative- Nephrology
Cedars-Sinai
09.2025 - Current
Fleet Manager
Southern Counties Express
09.2023 - 07.2025
Customer Service Representative
Southern Counties Express
01.2021 - 09.2023
Store Team Supervisor
Oportun
01.2018 - 01.2021
Jewelry Supervisor
JCPenney
01.2015 - 01.2018
Sales Associate
JCPenney
01.2007 - 01.2015