Maribel Espada
Aventura,Florida
Summary
Results-driven Practice Manager with expertise in office management, staff training, and customer service. Proven ability to enhance operational efficiency and ensure HIPAA compliance.Flexible multitasker commended for optimizing
workflows, enhancing team performance and impacting revenue.
Overview
15
15
years of professional experience
Work History
Practice Manager
HCA Healthcare Inc.
Miami, Florida
10.2024 - Current
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Managed vendor relationships for supplies and services related to the practice.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Approve time and attendance documents.
- PM lead for hiring.
- Train and facilitate the training of personnel within the assigned divisions.
- Kronos and revenue cycle management.
- Direct, manage, implement, and evaluate department operations.
- Develop plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Managed daily operations of healthcare for multiple practices to ensure smooth functionality.
- Coordinated staff schedules to optimize resource allocation and patient care. Oversee multiple practices(specialties).
Revenue Cycle Specialist
HCA
Miami, Florida
07.2011 - Current
- Reconcile charges,payments and adjustments.
- Create claims
- Resolve complex claims issues,denials, void and recreate claims and appeals
- Patient Keeper: maintain timely demographic, insurance and progress note into ECW emr system
- IET: Resolve claim issues. Identify denial,front end and backend trends affecting revenue
Referral Coordinator
HCA
Miami, FL
11.2010 - Current
- Verify insurance coverage and identify Primary Care Physicians
- Request referral and or authorization from Primary Care Physician for consult and diagnostic procedures.
- Maintain internal and external customer relationships
- Expedite incoming and ongoing referral request on a timely manner
- Enter referrals and authorizations into ECW emr system
Medical Office Coordinator
HCA
Aventura, FL
07.2021 - 10.2024
- Assist Practice Manager with administrative task
- Maintain weekly huddles with staff
- Maintain insurance portals
- Coordinate legal request
- Participate in pre-employment interviews (2022)
- Support staff
- M3 experience
- Train new staff and reinforce skills for existing staff
- Organize work schedule to ensure proper departmental coverage
- EWOC
- No Surprise Act
- Handle administrative tasks and communications
GME Office Coordinator/Specialist
HCA Physician Services Group
MIAMI, Florida
02.2015 - 07.2021
- Manage the day-to-day resource schedule for the residency program office.
- Maintain residents documentation logs.
- Work in close collaboration with/under supervision of the program director.
- Provide administrative support to residents/interns/fellows
- Revenue cycle and revise budget
Medical Office Specialist
HCA
Miami, Florida
01.2013 - 07.2021
- Greet patients
- Collect payments
- Reconcile end of day payments
- Schedule appointments
- Verify insurances
- Complete demographics, revise registration forms and input into ECW emr system
- Participate in marketing events
Medical Assistant
HCA
Miami, FL
11.2010 - 12.2013
- Take patient medical history and vitals
- Collect specimens and prepare for laboratory transport
- Administration of injections,take EKGS and prepare patients for additional studies as ordered
- Wound care
- Maintain medication and supply inventory
Surgical Scheduler Coordinator
HCA
Miami, FL
11.2010 - 12.2013
- Advise patients of pre surgical process
- Confirm patient insurance benefits and request authorization for surgical procedure
- Maintain communication with the operating room in order to schedule surgery
- Obtain medical clearance report and forward it to he hospital or surgical center.
- Provide courteous post -op follow up with patients.
Education
Master of Science - Healthcare Administration
Saint Thomas University
Opa-locka, FL10-2023
Certification - Lean Six Sigma Black Belt
Saint Thomas University
Opa-locka, FL10-2023
Bachelor of Science - Supervision And Management
Miami Dade College
Miami, FL12-2022
Advance Technical Certificate - Human Resources Management
Miami Dade College
Miami, FL12-2022
Certificate - ECG Techniques
National School of Technology
Miami, FL05-1999
Certificate - Medical Assistant
Medical And Training Center
Hialeah, FL05-1996
Certificate - Medical Coding And Billing
National School of Technology
Miami, FL05-1993
Skills
- Office Management
- HIPAA Compliance
- Medical software applications
- Insurance billing procedures
- Communication
- Customer Service Management
- Staff Training and Development
- Staff Management
- Performance Management
- Vendor Relations
- VFC vaccine reporting
- Child Health Check Up visit guidelines
Languages
English
Professional
Spanish
Professional
Specialties
- GME
- Internal Medicine
- Trauma
- Orthopedic Surgery
- Neurosurgical
- OBGYN
- ENT
- Cardiology
- Vascular
- General Surgery
- Pediatrics
- Electrophysiology
- Head & Neck
Timeline
Practice Manager
HCA Healthcare Inc.
10.2024 - Current
Medical Office Coordinator
HCA
07.2021 - 10.2024
GME Office Coordinator/Specialist
HCA Physician Services Group
02.2015 - 07.2021
Medical Office Specialist
HCA
01.2013 - 07.2021
Revenue Cycle Specialist
HCA
07.2011 - Current
Referral Coordinator
HCA
11.2010 - Current
Medical Assistant
HCA
11.2010 - 12.2013
Surgical Scheduler Coordinator
HCA
11.2010 - 12.2013
Master of Science - Healthcare Administration
Saint Thomas University
Certification - Lean Six Sigma Black Belt
Saint Thomas University
Bachelor of Science - Supervision And Management
Miami Dade College
Advance Technical Certificate - Human Resources Management
Miami Dade College
Certificate - ECG Techniques
National School of Technology
Certificate - Medical Assistant
Medical And Training Center
Certificate - Medical Coding And Billing
National School of Technology