MARIBEL GALLEGOS
St Odessa
Summary
Office Administrator/management with 6 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
19
19
years of professional experience
Work History
Office Administrator
Atlas Oil
Odessa
09.2021 - 11.2025
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Updated documentation, reports and spreadsheets with financial information.
- Tracked approved and unapproved invoicing to produce critical month-end metrics.
- Collaborated with internal and external stakeholders for cost transparency and timing of invoice payments.
- Reconciled past due accounts achieving [Number]% reduction in outstanding invoices.
Assistant manager
Economy
ODESSA
07.2020 - 09.2021
- Assist manager with reports, daily numbers opening and closing store
- Collection calls
- Complete loan application
- Run credit reports for potential customers using SARMA
- Marketing to gain new and returning customers
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Branch Manager
Affordable Title Loans
Salt Lake City
02.2014 - 06.2018
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Recommended loan approvals and denials based on customer loan application reviews.
- Submitted loan applications to loan underwriter for verification and recommendation.
Cashier Team Lead
Crown Burger Restaurant
North Salt Lake
04.2007 - 02.2014
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Processed checks, cash and credit purchases or refunds.
- Increased customer loyalty and retention.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Granite High School
Skills
- Analysis of Loan Risk
- Problem Solving
- Time Management
- Attention to Detail
- Accuracy
- Inventory Control / Supply Management
- Leadership/ Delegating Tasks and Team Lead/ Employee management/Supervising
- Proficient in MS Office, LibreOffice, Quicken, TLP, Fuel Automation Station, Ascend And Excel
- Sales Support
- Account Reviews
- Collections Actions
- Cash Register Operations
- Data Entry
- Marketing and Company Growth
- Punctuality and Dependability
- Sales
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
Timeline
Office Administrator
Atlas Oil
09.2021 - 11.2025
Assistant manager
Economy
07.2020 - 09.2021
Branch Manager
Affordable Title Loans
02.2014 - 06.2018
Cashier Team Lead
Crown Burger Restaurant
04.2007 - 02.2014
Granite High School