Maribel Huerta
El Cajon,CA
Summary
Dedicated Pharmacy Technician with proven problem-solving skills at Rite Aid Pharmacy. Enhanced workflow efficiency and accuracy in prescription filling while ensuring strict HIPAA compliance and patient confidentiality. Adept in data entry and insurance billing, delivering exceptional customer service and maintaining meticulous medication records.
Overview
1827
1827
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Rite Aid Pharmacy
03.2013 - Current
- Answered 50+ incoming phone calls daily and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated directly with doctors offices via telephone, fax and email.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Entered and processed patients' prescriptions into internal system.
- Resolved third-party billing, computer system and customer service issues.
Clerk Typist
Alvarado Hospital
06.199 - 06.1999
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
- Eased workload for home health nurses by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Delivered exceptional customer service when interacting with patients, addressing their needs promptly, and professionally.
- Streamlined communication within the home health nurses through timely responses to emails and phone calls.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
Education
High School Diploma -
Grossmont High School
El Cajon, CA06.2001
Skills
- Problem-solving skills
- Attention to detail
- Efficiency Enhancement
- Data entry
- Customer service
- Insurance billing
- HIPAA compliance
- Patient confidentiality
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacy Technician
Rite Aid Pharmacy
03.2013 - Current
High School Diploma -
Grossmont High School
Clerk Typist
Alvarado Hospital
06.199 - 06.1999
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