Maribel Martinez
La Feria,TX
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Kaizen Clinical Partners
01.2023 - Current
- Managed front desk operations efficiently, ensuring smooth daily workflows and positive visitor experiences.
- Facilitated communication between clients and staff, enhancing overall service quality and response times.
- Scheduled appointments accurately, minimizing conflicts and optimizing service availability for clients.
- Performed data entry and filing tasks to maintain organized records and support office efficiency.
Medical Assistant
La Feria ISD
08.2020 - 12.2022
- Assisted in patient assessments by recording vital signs and medical histories accurately.
- Maintained cleanliness and organization of medical supplies and examination rooms.
- Administered basic first aid and assisted with minor procedures under physician supervision.
Schedule Coordinator
Gastroenterology Consultants
12.2019 - 07.2020
- Coordinated daily schedules for medical staff, ensuring optimal patient flow and resource utilization.
- Facilitated communication between departments to enhance collaboration and reduce scheduling conflicts.
- Maintained accurate records of patient appointments, ensuring data integrity and accessibility.
- Implemented a new scheduling software, improving efficiency in appointment management.
Call Center Representative
Gulf Coast Eye Institute
02.2018 - 11.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Diploma - Medical Assistant
Southern Careers Institute
TX06.2016
High School Diploma -
Santa Rosa High School
Santa Rosa, TX06.2011
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
Certification
- HIPPA
- OSHA
- CPR
Languages
Spanish
Full Professional
Timeline
Receptionist
Kaizen Clinical Partners
01.2023 - Current
Medical Assistant
La Feria ISD
08.2020 - 12.2022
Schedule Coordinator
Gastroenterology Consultants
12.2019 - 07.2020
Call Center Representative
Gulf Coast Eye Institute
02.2018 - 11.2019
Diploma - Medical Assistant
Southern Careers Institute
High School Diploma -
Santa Rosa High School