Maribel Martinez
Butner,USA
Summary
7 years of customer service experience in retail and office settings. Proficient in Word, Excel, Google Sheets, Google Calendar, and Adobe. Skilled in managing a multi-line phone system with dedication to providing excellent phone support. Highly organized and detail-oriented. Fluent in Spanish. Proven track record as a fast learner.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
McFarland Septic
Durham NC
09.2023 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Recovery Specialist
North State Acceptance LLC
Raleigh, NC
09.2020 - 09.2023
- Answer the phones, help customers with payments and answer any questions they have regarding their account. Also, I file and send customers letters they requested or paid in full letters as I work charge off account. Email, Fax payoff and do other stuff.
Legal Assistant
The Speight Law Firm PC
Durham, NC
12.2019 - 03.2020
- Answer phone, help client with any question about their case, give the attorney the new cases and give him the cases for the day to go to court, take payments of clients and put everything in to the computer, make files for the clients, and set up appointments with clients one on one time. I was the first contact with the attorney.
Customers service representative
Home credit corporation
Durham, NC
11.2018 - 11.2019
- Answer phones, email, put in new applications, file, copy, fax and then sum.
Cashier/ customer services
Food Lion
Durham, NC
03.2011 - 01.2012
- Prevented store losses using awareness, mindfulness, and integrity. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Processed and issued money orders for customers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing an elevated level of customer service.
Assembly
McPherson Manufacturing
Hazlehurst, GA
03.2008 - 08.2008
- I made parts called heater racks. Changed equipment over to new product. Maintained proper stock levels on a line. Inspected finished products for quality and adherence to customer specific needs.
Education
High School Diploma -
Jeff Davis High School
Hazlehurst, GA2004
Skills
- Strong organizational skills
- Active listening skills
- Sharp analytical person
- Energetic work attitude
- Large cash/check deposits expert
- Store maintenance ability
- Customer service expert
- Am bilingual
- Fax, copy, computer, and anything that needs to be done
Certification
I also have my notary certificate which expires in 2028.
Accomplishments
- Customer Interface
- Greeted customers upon entrance and managed all cash and credit transactions.
- Assisted customers over the phone regarding store operations, products, promotions, and orders.
Languages
Spanish
Native or Bilingual
Timeline
Scheduling Coordinator
McFarland Septic
09.2023 - Current
Recovery Specialist
North State Acceptance LLC
09.2020 - 09.2023
Legal Assistant
The Speight Law Firm PC
12.2019 - 03.2020
Customers service representative
Home credit corporation
11.2018 - 11.2019
Cashier/ customer services
Food Lion
03.2011 - 01.2012
Assembly
McPherson Manufacturing
03.2008 - 08.2008
High School Diploma -
Jeff Davis High School