Maribel Ramirez
Union City
Summary
- I have management experience
- Fluent in English and Spanish
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
MEDICAL RECEPTIONIST, US
Garden State Medical
Secaucus
08.2017 - Current
- Served patients by greeting and helping them, scheduling appts, and maintaining records and accounts.
- Help patients in distress by responding to their urgencies.
- Answered phones promptly and directed calls appropriately.
- Greeted and checked in patients, updating patient information in computer system.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Processed referrals for specialist care when requested by physicians or patients.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Performed data entry tasks related to billing and collections procedures.
- Verified insurance coverage for appointments and collected co-payments as required.
- Entered insurance, demographics and health history into patient database.
MEDICAL BILLING REPRESENTATIVE
Optum Medical Care
02.2022 - 03.2024
- Reviewed EOBs from insurance companies for accuracy.
- Identified trends in denials or rejections by payers and took appropriate action.
- Processed insurance claims and payments using ICD-10 codes.
- Performed accurate data entry of patient information into electronic medical records system.
- Utilized strong communication skills to interact with patients, healthcare providers, and insurance companies.
- Analyzed patient account activity to identify discrepancies and take corrective action as needed.
- Resolved customer inquiries and complaints in a timely manner.
- Resolved patient billing issues and communicated with insurance carriers.
- Assisted with answering telephone to provide requested billing information.
- Contacted and worked with patients to resolve insurance-related billing issues.
- Returned checks to customers or retrieved checks returned to customers in error, adjusting accounts and answering inquiries about errors as necessary.
- Refunded patient overcharges and credit on their accounts, made sure amount, addresses and guarantors were correct in system before releasing checks.
PATIENT CARE COORDINATOR, US
Optum Medical Care
Secaucus
02.2019 - 02.2022
- Ability to maintain confidentiality of the organization, its staff, business partners and patients.
- Provide the patients with information, support and accommodation, through their experience at our facility.
- Monitored patient progress and updated care plans accordingly.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Provided compassionate support to patients and their families.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Completed insurance verifications and claim forms for patient intake and processing.
- Coordinated patient referrals to specialists and other healthcare services.
PATIENT FINANCIAL COORDINATOR, US
Hudsonview Care and Rehab Center
01.2010 - 01.2017
- Provided assistance to patients, clinicians, and staff concerning insurance and account inquiries.
- Facilitated patient payments via collection of deposits, setting up payment plans and processing financial assistance when applicable.
Education
MEDICAL BILLING AND CODING -
Ashworth College
06.2019 - 07.2021
Skills
- Epic
- Microsoft Office
- Word
- Excel
- Electronic health records
- Insurance verification
- Medical billing
- Appointment scheduling
- HIPAA compliance
- Data entry accuracy
- Referral coordination
- Customer service excellence
Languages
- Bilingual: Fluent in English and Spanish
Timeline
MEDICAL BILLING REPRESENTATIVE
Optum Medical Care
02.2022 - 03.2024
MEDICAL BILLING AND CODING -
Ashworth College
06.2019 - 07.2021
PATIENT CARE COORDINATOR, US
Optum Medical Care
02.2019 - 02.2022
MEDICAL RECEPTIONIST, US
Garden State Medical
08.2017 - Current
PATIENT FINANCIAL COORDINATOR, US
Hudsonview Care and Rehab Center
01.2010 - 01.2017