Maribel Torres
Romeoville,IL
Summary
- A full-time position in Sales where I can demonstrate my technical and business skills and contribute to the company
- MBA
- Application Support
- P&L Responsibility
- Contract Negotiations
- Quality Control
- Wastewater Treatment
- Chemical Engineering
- OEM Sales
- Account Management
- Business Development
- Pre and Post Sales Support
- Professional Engineer (P.E.)
- Product Marketing
- Project Management
- Compound Semiconductor
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring more years of relevant work experience to your team. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Patient Access Representative
NorthShore University HealthSystem - Skokie Hospital
401 E. Searl Parkway
09.2021 - 04.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service remotely through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Performed work according to project schedules and established quality standards.
- Demonstrated adaptability and flexibility in adjusting to shifting priorities or changes in project scope, contributing positively to the team''s overall success.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
- Contributed to overall clinic success with proactive identification of areas for process improvement in scheduling systems.
- Maintained accurate records for billing purposes, ensuring proper reimbursement from insurance carriers and patients alike.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
- Reduced wait times for callers by managing a high volume of calls effectively without compromising quality of service.
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
- Demonstrated adaptability by quickly learning new software systems used for managing patient accounts and medical information.
- Prioritized urgent matters while multitasking, ensuring that critical issues were addressed promptly and accurately.
- Resolved complex issues through active listening, empathetic support, and clear communication with patients.
- Streamlined appointment scheduling process, ensuring timely access to care for patients in need.
Patient Care Coordinator
Aayu Clinics Immediate Care
1645 W School Street Chicago, Il 60657
12.2020 - 09.2021
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Handled complaints and questions, and re-directed calls to other team members.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Call Center Representative
Advocate Aurora Health Care Systems
8550 W Bryn Mawr Ave, Chicago, IL 60631
12.2019 - 11.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Processed debit and credit card and electronic check payments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Attended telephone skills and program information training sessions to boost aptitude.
Front Desk Coordinator
Primary Care Medical Associates
1460 N Halsted Street, Chicago IL 60642
10.2014 - 07.2019
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Kept accurate log of requests for medical information and records.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Facilitated smooth office operations, collaborating closely with clinical staff members on scheduling adjustments due to insurance authorizations or referrals issues.
- Supported practice growth by assisting with the implementation of new billing software solutions that increased productivity levels.
- Assisted in training new staff members on medical billing procedures and software systems, contributing to a cohesive team environment.
- Improved collections with efficient follow-up on outstanding accounts receivable balances.
- Minimized errors, conducting thorough audits of patient accounts and rectifying discrepancies as needed.
- Provided exceptional customer service, addressing patient concerns promptly and professionally while maintaining a positive attitude.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy in all aspects of the Medical Billing Administrator role.
- Promoted accuracy in coding practices, staying current on ICD-10 changes and industry updates related to medical billing requirements.
- Verified insurance of patients to determine eligibility.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Played a pivotal role in expanding client base through the effective demonstration of EMR system capabilities and benefits to potential customers, driving increased revenue for consulting services.
- Reduced administrative workload for medical staff through the integration of user-friendly EMR platforms.
- Increased collaboration among healthcare providers with seamless information sharing through centralized EMR systems.
- Demonstrated excellent problem-solving skills by addressing inventory or pricing issues promptly, ensuring minimal disruption to store operations.
- Collaborated with team members to maintain an organized, clean, and well-stocked store environment for optimal shopping experiences.
Assistant Manager
Vein Clinics Of America
280 E Strong Ave, Chicago, IL 60605
01.2011 - 10.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Provided exceptional customer service, addressing inquiries from both patients and healthcare providers promptly and professionally.
- Verified eligibility and compliance with authorization requirements for service providers.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
- Improved patient satisfaction by efficiently processing prior authorization requests and ensuring timely responses.
- Streamlined workflow for faster approval turnaround times, handling high volume of insurance verification tasks.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Collaborated with healthcare providers to expedite the process of obtaining necessary medical documentation for approvals.
- Reduced claim denials by thoroughly reviewing and analyzing medical necessity documentation before submitting for approval, ensuring all criteria were met.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Kept accurate log of requests for medical information and records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
Front Desk Receptionist
Midwest Center For Women's Healthcare
1875 W Dempster Street Parkridge IL 60068
06.2004 - 12.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Trained new team members on company procedures, customer service and issue resolution.
- Entered and updated sensitive customer information during check-ins and room changes.
Education
No Degree - Business Administration
Oakton Community College
Des Plaines, IL01.2022
No Degree - General Studies
Columbia College Chicago
Chicago, IL09.1999
High School Diploma -
Edwin Formen High School
3235 N Leclaire Ave Chicago, Il 6063906.1999
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Appointment Scheduling
- Multitasking and Organization
- Registration and Admissions
- Phone and Email Etiquette
- EMR
- Problem-Solving
- Team Collaboration
- Insurance Billing
- Flexible Schedule
- Work Quality Evaluation
- Patient Education
- Information Collection
- EMR Updating
- Referral Coordination
- Medical Billing
- Scheduling Diagnostic Procedures
- [Language] Fluency Spanish
Dance Instructor
I've been a Latin Dancer since I was 6 years old! I performed in a dance group for over 15 years in the City of Chicago. Trained numerous youth individuals the power of Dance! I also choreographed different styles of dancing throughout the years and currently still creating unique routines for Quinceanera's and 1st Dance for Weddings. I love what I do!
Languages
Spanish
Full Professional
Timeline
Patient Access Representative
NorthShore University HealthSystem - Skokie Hospital
09.2021 - 04.2024
Patient Care Coordinator
Aayu Clinics Immediate Care
12.2020 - 09.2021
Call Center Representative
Advocate Aurora Health Care Systems
12.2019 - 11.2020
Front Desk Coordinator
Primary Care Medical Associates
10.2014 - 07.2019
Assistant Manager
Vein Clinics Of America
01.2011 - 10.2014
Front Desk Receptionist
Midwest Center For Women's Healthcare
06.2004 - 12.2010
No Degree - Business Administration
Oakton Community College
No Degree - General Studies
Columbia College Chicago
High School Diploma -
Edwin Formen High School