Maribel Villarreal
Mcallen,TX
Summary
Psychology student with strong foundation in research methodologies and psychological theories. Adept at collaborating within teams to achieve significant results, demonstrating flexibility and reliability in dynamic environments. Skilled in data analysis, critical thinking, and effective communication. Known for proactive approach and commitment to fostering supportive and productive atmosphere.
Overview
12
12
years of professional experience
Work History
Detention Officer
Hidalgo County
01.2021 - 09.2023
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Attended to feeding, housing, and physical well-being of inmates.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Implemented crisis intervention strategies when needed, demonstrating empathy toward inmates during difficult situations without compromising authority or control over the situation.
- Supervised and controlled behavior of 40 inmates.
Customer Service Representative
Macys Department Store
03.2017 - 04.2020
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Retail Sales Associate
Time Warner Cable/charter
09.2011 - 03.2018
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Education
Bachelor of Science - Psychology
Utrgv
Edinburg, TX05-2025
Associate of Applied Science - Psychology
South Texas College
McAllen, TX12-2022
Skills
- Patience and Tolerance
- Emergency Response
- Physical restraint
- Behavioral observation
- De-Escalation Techniques
- Inmate rights knowledge
- Restraint Techniques
- Security Procedures
- Key Control
- Report Preparation
- Inmate Supervision
- Inmate monitoring
- Mental Alertness
- Crisis Intervention
Accomplishments
Dean list 2022-2023
National Honor and Excellence award
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Detention Officer
Hidalgo County
01.2021 - 09.2023
Customer Service Representative
Macys Department Store
03.2017 - 04.2020
Retail Sales Associate
Time Warner Cable/charter
09.2011 - 03.2018
Bachelor of Science - Psychology
Utrgv
Associate of Applied Science - Psychology
South Texas College
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