Maribella Carvajal
Lancaster
Summary
Experienced in managing insurance authorization procedures, ensuring compliance with industry standards while enhancing operational flow through efficient check-in and check-out processes. Demonstrated ability to handle a high volume of phone calls, maintaining service excellence and effectively processing referrals to improve customer experience. Proven track record in orchestrating seamless insurance processing and overseeing client progress documentation, contributing to enhanced service delivery and client care planning.
Overview
4
4
years of professional experience
Work History
Customer service / Front desk
Hypertension and Kidney Specialists
Lancaster
02.2024 - Current
- Managed insurance authorization procedures, ensuring compliance
- Handled check-in/out processes, improving operational flow
- Managed high volume of phone calls, maintaining excellent service standards
- Processed referrals efficiently, enhancing customer experience
- Increased customer retention through proactive service management
- Orchestrated seamless insurance processing, ensuring policy adherence.
Home Health Aide
WiCare Home Care Agency
Lancaster
03.2022 - 03.2024
- Oversaw client progress documentation, enhancing service delivery
- Participated in case discussions, contributing to effective client care planning
- Consulted with team to understand client needs and plan for continued services
- Arranged doctor visits and ensured safe client transportation
- Managed medication schedules, ensuring timely administration and adherence.
Customer Service Representative (temporary)
TriStarr Staffing
Lancaster
08.2023 - 11.2023
- Provided exceptional customer service, enhancing client loyalty and retention
- Leveraged analytical skills to understand and address client needs
- Innovatively addressed client queries, improving service delivery efficiency
- Managed client data entry, ensuring accuracy in health benefits enrollment.
- Assisted members with understanding their health insurance benefits, enhancing client relations.
Patient Care Hostess
Lancaster General Hospital
Lancaster
07.2022 - 03.2023
- Recognized as Employee of the Month in January 2023 for exceptional performance and dedication
- Contributed to patient satisfaction by providing personalized meal service and care
- Demonstrated ability to work effectively in a fast-paced, high-pressure healthcare environment
- Exhibited strong teamwork skills, collaborating effectively with dieticians and nursing staff
- Maintained high standards of cleanliness and organization in work area
Sale Associates
Sheetz
Lancaster
11.2021 - 04.2022
- Boosted customer satisfaction through exceptional service
- Efficiently prepared quality food and beverages
- Maintained a clean, safe, and inviting environment
- Contributed to a positive team atmosphere
- Efficiently managed customer interactions and transactions with precision.
Education
High School Diploma -
JP McCaskey High School
Lancaster, PALicensed Nail Technician -
Lancaster School of Cosmetology
Lancaster, PASkills
- Communication
- Flexible and adaptable
- Organized time management
- Bilingual in English and Spanish
- Insurance authorization
- Check-in/out processes
- High volume call management
Languages
Spanish, Novice
Timeline
Customer service / Front desk
Hypertension and Kidney Specialists
02.2024 - Current
Customer Service Representative (temporary)
TriStarr Staffing
08.2023 - 11.2023
Patient Care Hostess
Lancaster General Hospital
07.2022 - 03.2023
Home Health Aide
WiCare Home Care Agency
03.2022 - 03.2024
Sale Associates
Sheetz
11.2021 - 04.2022
High School Diploma -
JP McCaskey High School
Licensed Nail Technician -
Lancaster School of Cosmetology