Maricarmen Rosales
Norcross,GA
Summary
Proven leader at Starbucks, adept in operations management and customer service excellence. Excelled in enhancing service standards, and resolving issues, ensuring customer satisfaction. Skilled in inventory control, showcasing creative problem-solving abilities. Achieved smooth operations during peak times, demonstrating effective resource management and a customer-oriented approach.
Overview
4
4
years of professional experience
Work History
Starbucks Shift Supervisor
Starbucks
Norcross, GA
02.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor Of Applied Science -
Gwinnett Technical College
Lawrenceville, GASkills
- Customer-Oriented
- Inventory control and record keeping
- Operations Management
- Creative Problem-Solving
- Customer Service Management
Languages
Spanish
Native or Bilingual
Timeline
Starbucks Shift Supervisor
Starbucks
02.2021 - Current
Bachelor Of Applied Science -
Gwinnett Technical College