Marice Leyva
Miami,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and exceeding sales targets at Publix through strategic selling and effective problem-solving. Skilled in organization and excellent communication, adept at fostering teamwork and collaboration. Streamlined inventory processes, significantly improving efficiency and stakeholder relationships.
Overview
2
2
years of professional experience
Work History
Associate
Publix
Miami, FL
08.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Assistant Manager Warehouse
Privado
Miami, FL
01.2023 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Certificado De Idioma - English
Clara Zetkin
Cuba07.2013
Especialista En Informática - Computers
Fernando Aguado
Cuba05.2007
Skills
Customer service orientation
Stocking and replenishing
Product and service sales
Organization
Flexible and Adaptable
Excellent Communication
Teamwork and Collaboration
Active Listening
Training and Development
Planning and Coordination
Problem-Solving
Timeline
Associate
Publix
08.2023 - Current
Assistant Manager Warehouse
Privado
01.2023 - 08.2023
Certificado De Idioma - English
Clara Zetkin
Especialista En Informática - Computers
Fernando Aguado