Summary
Overview
Work History
Education
Skills
Timeline
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Maricela Albo

Cle Elum,WA

Summary

Dynamic and dedicated professional with a proven track record at Suncadia Resort, excelling in customer service and problem-solving. Recognized for enhancing guest experiences and fostering teamwork, I effectively managed high-pressure situations while maintaining meticulous attention to detail. Committed to delivering exceptional results and ensuring satisfaction in every interaction.

Overview

16
16
years of professional experience

Work History

Sales Associate

Motortoys
11.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.

House Cleaner

Host Concierge
01.2024 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.

Front Desk Agent

Suncadia Resort
05.2009 - 06.2021
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Housekeeper

Suncadia Resort
05.2009 - 06.2014
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Education

Cle Elum Roslyn
Cle Elum

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills

Timeline

Sales Associate

Motortoys
11.2024 - Current

House Cleaner

Host Concierge
01.2024 - Current

Front Desk Agent

Suncadia Resort
05.2009 - 06.2021

Housekeeper

Suncadia Resort
05.2009 - 06.2014

Cle Elum Roslyn

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Maricela Albo