Christopher Ayoub
Houston,TX
Summary
Proven track record at Don McGill Toyota as Assistant Service Manager, leading sales of $150K+ monthly by leveraging aacquisition expert knowledge in industry and Service Quality Management. Multilingual with a flair for cultivating strong customer relationships and team leadership.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Don McGill Toyota
Houston
01.2016 - Current
- Manage a technical and sales team of 10-12 Service Mechanics and Service Technicians
- Drive consistent individual monthly sales of +$130K in automobile parts and labor
- Ranked Top Performer and Leading Service Sales at Don McGill Toyota
- Manage end-to-end technical repair processes: initial client interaction, dispatching work to technicians, development of pricing estimate, completion of service, and scheduling of follow-up appointments
- Provide excellent customer service, clear and timely communication, and add value to every client interaction.
Assistant Service Manager
Group 1 Auto - Sterling McCall Fort Bend Toyota
Richmond
01.2014 - 01.2015
- Recruited and supervised a team of Mechanics and Service Technicians
- Monitored team performance in servicing customers; analyzed key financial performance indicators
- Trained teams on administrative policies and procedures and periodic technical training on new systems
- Provided first-class professional customer support and technical service in a fast-paced environment.
Service Advisor
Gillman Automotive Group - Honda
Houston
01.2010 - 01.2014
Manager/Owner
Majesta, LLC
Marseille
01.2008 - 01.2010
- Managed problem-solving of vehicle issues by questioning customers and identifying customer needs
- Verified and authorized mechanical repairs as necessary to maintain driver safety and vehicle reliability
- Developed estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
- Prepared repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
- Selected as 'Employee of the Month' and 'Top Performer' for >6 months per year.
- Managed all aspects of a nautical rental company that offered boat, motorboat, and Jet Ski rentals
- Kept inventory on rental sales; negotiated deals with vendors; examined records of cost for materials
- Led and trained a team of +20 employees; conducted inspections, test drives, repair checks.
Education
Licensed Insurance Adjustor -
Texas Department of Insurance TDI
Houston, TX05.2020
Bachelor of Business Administration - Marketing and Management
PSB Paris Business School (previously ESG MS)
Paris, France05.2008
Associate of Applied Science - Automotive Technology in Autobody/Collision Repair
Houston Community College
Houston, TX05.2003
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Strong leadership
- Industry knowledge
- Software proficiency
- Service Quality Management
- Goal-Oriented
- Multitasking and Organization
- Multiple Priorities Management
- Customer Service Management
- Excellent communication
- Vehicle Acquisition Experience
- Negotiations
- Inventory and Resale Experience
- Communication to build rapport with sellers
- Appraisal skills
- Relationship building
Certification
Licensed Insurance Adjuster, # 2524690, 05/20
Timeline
Assistant Service Manager
Don McGill Toyota
01.2016 - Current
Assistant Service Manager
Group 1 Auto - Sterling McCall Fort Bend Toyota
01.2014 - 01.2015
Service Advisor
Gillman Automotive Group - Honda
01.2010 - 01.2014
Manager/Owner
Majesta, LLC
01.2008 - 01.2010
Licensed Insurance Adjustor -
Texas Department of Insurance TDI
Bachelor of Business Administration - Marketing and Management
PSB Paris Business School (previously ESG MS)
Associate of Applied Science - Automotive Technology in Autobody/Collision Repair
Houston Community College
Similar Profiles
Lani RichardsonLani Richardson
Cashier at Don McGill ToyotaCashier at Don McGill Toyota
KEVIN KWAKKEVIN KWAK
Car Sales Consultant at Don McGill ToyotaCar Sales Consultant at Don McGill Toyota
Jose GuerraJose Guerra
Assistant Sales Manager at Don McGill ToyotaAssistant Sales Manager at Don McGill Toyota
Francisco NarvaezFrancisco Narvaez
Assistant Sales Manager at Don McGill Toyota of KatyAssistant Sales Manager at Don McGill Toyota of Katy
Teia AllenTeia Allen
Senior Client Relations Specialist at Veterans Affairs Medical Center (Prosthetics)Senior Client Relations Specialist at Veterans Affairs Medical Center (Prosthetics)