Maricela Franco

Housekeeping Room Attendant

Hilton Hotels Corporation

07.2024 - Current

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Disposed of trash and recyclables each day to avoid waste buildup.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Collaborated with team members for efficient completion of tasks, resulting in increased productivity.