Maricela Hernandez
San Antonio,TX
Summary
Motivated Inbound Team Leader of 22 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
22
22
years of professional experience
Work History
Inbound Team Lead
Target
San Antonio, TX
02.2018 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Planogram Team Lead
Target
San Antonio, TX
05.2011 - 02.2018
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Maintained excellent attendance record, consistently arriving to work on time
Softlines Team Leader
Target
San Antonio, TX
09.2006 - 05.2011
- Designed floor plans to maximize merchandising strategies by refreshing signage, organizing displays and keeping premises de-cluttered.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
Backroom Team Lead
Target
San Antonio, TX
07.2003 - 10.2006
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
Backroom Team Member
Target
San Antonio, TX
06.2000 - 07.2003
- Executed technology guidelines to find location, planogram fills, subtract pulls, and item search functions for merchandise.
- Facilitated positive guest experience by promptly locating desired items.
- Maintained orderly stockroom for ease of retrieval.
Education
Multidisciplinary Studies
05.2024
Skills
- Inventory Records
- Operational Standards
- Efficient and Detail-Oriented
- Versatile and Global
- Leading/Teaching
Languages
Spanish
Native or Bilingual
Timeline
Inbound Team Lead - Target
02.2018 - Current
Planogram Team Lead - Target
05.2011 - 02.2018
Softlines Team Leader - Target
09.2006 - 05.2011
Backroom Team Lead - Target
07.2003 - 10.2006
Backroom Team Member - Target
06.2000 - 07.2003
The University of Texas At San Antonio - , Multidisciplinary Studies